Store Manager

High-quality fresh chocolate — that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2,500 people from more than 80 countries across the group. The company's headquarters are located in the canton of Glarus, where we produce our fresh chocolates and develop new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries, offering chocolate specialties and inviting customers to experience fresh chocolate in ever new ways.

About the role

A Läderach Store Manager is a brand champion in providing a top-notch shopping experience for all customers and a leader in creating a positive work environment for the retail team. The ideal candidate is a chocolate-lover with proven experience in effective retail shop and staff management. This role involves supervising employees, exemplifying excellent customer service, leading training plans, and helping carry out the goals of the Regional Manager to meet store quotas.

Responsibilities

• Deliver outstanding customer experience, motivating staff to provide superior customer service.
• Oversee product sales and register duties, shop and shelf care, gift packaging, and in-store order fulfillment.
• Ensure the accuracy of Läderach seasonal staging and product merchandising.
• Schedule effective staff shifts and coordinate store meetings/events.
• Ensure accurate product merchandising and store inventory orders.
• Maintain in-store compliance and loss prevention standards.
• Act as a key communicator of corporate values to customers and employees.
• Take on other role-related responsibilities as assigned by the Regional Manager.

Requirements

• At least 3 years of experience in a retail space with increasing levels of responsibility (e.g., growth from associate level to shift lead/assistant manager).
• Strong leadership, staff management, and customer service skills.
• Proficiency in computer skills such as email use and management, Microsoft 365, data entry and spreadsheets, and POS systems.
• Reliable with a flexible schedule, including weekend and holiday availability.
• Quality-minded with keen attention to detail.
• Proactive and efficient.
• Passionate about chocolate.

Benefits

• Competitive pay.
• Medical: 80% contribution by Läderach for Employee-only plan and 50% contribution for Family Coverage plan(s).
• Dental and vision: 100% covered by Läderach.
• Life insurance: Läderach covers up to $25k (option to go up to $150k).
• Optional 401(k) enrollment.
• Employee assistance program.
• An exciting working environment with motivated colleagues.
• A position with lots of personal responsibility and the opportunity to contribute fresh ideas.
• An open and respectful feedback culture.
• In-house and external training opportunities.
• Unique career opportunities.
• Generous discounts on our products.
• Chocolate at work.
• Free parking spaces.