Store Manager

Who You Are

As a Store Manager at L'Occitane at Houston Premium Outlets, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with a focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

Responsibilities

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.
• Contribute to the company's waste reduction targets through support of in-store initiatives, such as the in-store recycling program, following inventory management guidelines to reduce product waste, eliminating the purchase of single-use plastics, and promoting refill products to meet targets.

Requirements

• Previous supervisor experience in retail or hospitality management
• Strong leadership and communication skills
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care, and fragrance is beneficial
• Experience with clienteling is advantageous
• Basic technology skills

About Us

We are committed to the Planet. We value talent with diverse experiences, ideas, and skills, prioritizing mindset over skills, as skills are trainable.