STORE MANAGER

About the role

The store manager is responsible for the successful operation of the store, including achieving satisfactory sales and profits as set forth by a specific operating budget. The store manager directly supervises sales workers and performs management functions such as purchasing, budgeting, accounting, and personnel work.

Responsibilities

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Assign employees to specific duties and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess condition.
• Recruit, interview, hire, train, evaluate, promote, demote, and terminate store employees as necessary.
• Ensure all employees know, understand, and follow company policies and standards.
• Measure performance, evaluate, and take corrective action.
• Instruct staff on handling difficult and complicated sales.
• Achieve sales and profit objectives through leadership and example.
• Examine merchandise to ensure correct pricing, display, and functionality as advertised.
• Plan, develop, and maintain work schedules, employee records, time cards, and other necessary records to ensure productivity.
• Organize, calculate, and accurately enter daily sales information and send it to the corporate office.
• Maintain up-to-date knowledge of local competition.
• Confer with company officials to develop methods and procedures to increase sales and expand markets.
• Control store expenses, plan budgets, and authorize payments and merchandise returns.
• Provide adequate supervision to reduce loss due to theft.
• Maintain and preserve company property.
• Prevent overstocks and out-of-stocks through correct product ordering.
• Develop a favorable customer image through cleanliness, attractiveness, and employee conduct.
• Review and monitor all scheduled shift hours.
• Abide by all city, county, state, and federal regulations.
• Assist in all areas that need attention or assign tasks to others.
• Record all sales at the time of purchase and accurately record markups, markdowns, spoilage, and store use of merchandise.
• Verify all money from the previous day, calculate daily deposits, and sign off on office counts.
• Prepare end-of-week reports accurately or ensure they are completed by trained employees.
• Properly record all hours worked on the computer and time card reports.
• Verify and close out payroll to ensure employees are paid correctly.
• Train all new employees on each shift.
• Maintain warning notices to reflect a continuous performance record of all employees.
• Advise supervisor of any personnel situations or policy violations affecting store operations.
• Check all equipment for proper working conditions.
• Control payroll within budget guidelines.
• Enforce correct vendor check-in procedures within company guidelines.
• Keep the safe locked at all times and maintain a low cash drawer.
• Responsible for opening and closing the store.
• Complete shift-checkout reports at appropriate times.
• Notify supervisor immediately if the bank deposit is not made daily.
• Share responsibility for controlling store inventory.
• Order and maintain merchandise to prevent out-of-stocks.
• Build and maintain sellable displays.
• Prepare and maintain perishable foods according to company standards.
• Maintain coolers, shelves, and displays by keeping them full and fronted.
• Properly clean and maintain store equipment.
• Perform other job-related tasks as requested by management.
• Observe management schedule by opening and closing the store on time.

Qualifications

• High School Graduate or General Education Degree (GED).
• No prior experience necessary.
• Basic computer skills, including knowledge of Microsoft Office.
• Must have access to a phone at all times and be able to complete basic math calculations.

Skills

• Accountability – Ability to accept responsibility and account for actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Ambition – Drive to achieve personal advancement.
• Analytical Skills – Ability to use thinking and reasoning to solve problems.
• Assertiveness – Ability to act confidently to facilitate work completion.
• Oral Communication – Ability to communicate effectively with others.
• Written Communication – Ability to communicate clearly and concisely in writing.
• Competitiveness – Willingness to strive to get ahead or finish projects.
• Customer-Oriented – Ability to meet customer needs while following company procedures.
• Decision Making – Ability to make critical decisions following company procedures.
• Energy – Ability to work at a sustained pace and produce quality work.
• Goal-Oriented – Ability to focus on and achieve predetermined results.
• Initiative – Ability to make decisions or take actions to solve problems or reach goals.
• Innovation – Ability to look beyond standard solutions.
• Interpersonal Skills – Ability to get along well with a variety of personalities.
• Leadership – Ability to influence others to perform effectively and make decisions.
• Management Skills – Ability to organize and direct oneself and supervise others.
• Motivation – Ability to inspire oneself and others to reach goals.
• Organization – Ability to follow a systematic method of performing tasks.
• Patience – Ability to remain calm under stress and strain.
• Presentation Skills – Ability to effectively present information publicly.
• Project Management – Ability to organize and direct a project to completion.
• Reliability – Dependability and trustworthiness.
• Responsibility – Ability to be held accountable for conduct.
• Team Building – Ability to convince a group to work toward a goal.
• Time Management – Ability to organize and complete work within deadlines.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Handling/Fingering: Frequently
• Reaching Outward: Frequently
• Reaching Above Shoulder: Frequently
• Climbing: Occasionally
• Crawling: Occasionally
• Squatting or Kneeling: Frequently
• Bending: Frequently
• Lifting/Carrying: 10 lbs or less – Constantly, 11-20 lbs – Frequently, 21-50 lbs – Frequently, 51-100 lbs – Frequently, Over 100 lbs – Occasionally
• Pushing/Pulling: 12 lbs or less – Frequently, 13-25 lbs – Frequently, 26-40 lbs – Frequently, 41-100 lbs – Occasionally
• Vision: Near, Distance, Color, Peripheral, Depth Perception
• Sense of Sound: Must be able to hear emergency sounds, intercom, fan motors, etc.
• Sense of Smell and Touch
• Ability to wear Personal Protective Equipment (PPE) such as back belts when unloading and lifting heavy products.