Store Manager

Primary Responsibilities

• Coach and hold the team accountable for delivering outstanding customer service.
• Engage with associates and customers to enhance the overall store experience.
• Conduct regular store walkthroughs to ensure pricing and signing accuracy.
• Reinforce service expectations through consistent leadership presence and follow-up.
• Analyze sales, profit, expense, and performance data to identify opportunities.
• Communicate business objectives, priorities, and performance results to the team.
• Strategically drive sales through store walkthroughs, coaching, and leadership interactions.
• Improve consistency around key performance metrics and execution standards.
• Participate in peer group discussions to address business trends and share best practices.

Team Development

• Provide in-the-moment coaching and feedback to associates and leaders.
• Maintain performance notes and take timely action to address performance gaps.
• Strengthen each leader’s ability to execute business priorities and develop their teams.
• Use recognition and rewards to reinforce positive behaviors and strong performance.
• Motivate associates and leadership teams to align with company strategy and goals.

Specialty Businesses

• Lead and support Salon Managers, Beauty Managers, Supervisors, and their teams.
• Analyze sales, expenses, and performance trends to drive improvements in specialty businesses.
• Partner with specialty leaders to ensure strong execution, customer engagement, and profitable growth.

Performance Standards

• Support shrink, safety, and operational excellence initiatives.
• Consistently meet established performance standards, including sales, service, profit, productivity, attendance, and leadership expectations.
• Ensure the store operates in alignment with company policies, procedures, and brand standards.

Pay

Pay Range: USD $57,400.00 - USD $82,000.00 /Yr.