Store Manager

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the town's character. Over 150 retail locations ensure each store is uniquely designed to foster a sense of community and provide personalized service.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop productive and profitable relationships with clients and communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities
• Manage store operations to ensure all aspects run efficiently, creating a profitable and productive business
• Recruit and hire top talent, train and develop teams on selling skills, product knowledge, and operations, conduct performance appraisals, and coach in the moment to maximize sales and motivate team
• Strategize and implement a client outreach plan, utilizing clienteling tools, effectively use the POS system to provide exemplary service, drive sales by demonstrating extensive product knowledge and making appropriate suggestions for the client, monitor sales trends, and execute plans to maximize sales within the store
• Communicate and execute all direction from Retail Operations and the Corporate Office, plan and prioritize the workload, and ensure the customer is the top priority
• Maintain a clean and organized store to ensure a great place to work and shop, partner with community organizations and charities to host store events and trunk shows, and continue to build a reputation of being a local and loyal retailer
• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
• Adhere and enforce company policies and procedures and standards of professionalism, lead by example, and maintain the highest level of integrity at all times

Requirements

• 3+ years of retail management experience preferred
• Bachelor’s degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and takes accountability for results
• Positive and self-motivated
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results-driven
• Able to adapt positively to change
• Able to multi-task, while keeping the customer the top priority
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds