Store Manager

About the role

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. Founded in 1977 by brothers Kevin and Jay McLaughlin, the brand offers classic clothing with current relevance and a retail environment that reflects the community's character. Over 150 stores are designed to be unique and attentive, fostering a family-like atmosphere and community engagement through philanthropy.

Responsibilities

• Act as the Brand Ambassador by embodying the company culture to develop and nurture productive and profitable relationships with clients and communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities.
• Manage store operations to ensure all aspects run efficiently, creating a profitable and productive business.
• Recruit and hire top talent, train and develop teams on selling skills, product knowledge, and operations, conduct performance appraisals, and coach in the moment to maximize sales and motivate team.
• Strategize and implement a client outreach plan, utilizing clienteling tools, effectively use the POS system to provide exemplary service, and drive sales by demonstrating extensive product knowledge and making appropriate suggestions for the client.
• Monitor sales trends and execute plans to maximize sales within the store, communicate and execute all direction from Retail Operations and the Corporate Office, plan and prioritize the workload, and ensure the customer is the top priority.
• Maintain a clean and organized store to ensure a great place to work and shop, partner with District Manager and Human Resources on employee relations issues and performance issues, and adhere and enforce company policies and procedures and standards of professionalism.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• 3+ years of retail management experience preferred.
• Bachelor’s degree or equivalent experience.
• Strong management and leadership skills.
• Strong analytical and problem-solving skills.
• Team player with strong communication and interpersonal skills.
• Proven track record in achieving sales goals and takes accountability for results.
• Positive and self-motivated.
• Consistently demonstrates accountability, reliability, and professionalism.
• High energy and results-driven.
• Able to adapt positively to change.
• Able to multitask, while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.