Store Manager

About the role

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers.

The Store Manager reports to the Regional Manager and will oversee the retail location, employees and community engagement activities to enhance both business performance and customer satisfaction, always following Hollywood Feed’s first policy: “Do what is right by the customer.” This position offers a competitive hourly wage of $22/hr. to $30/hr.

Responsibilities

• Required to work a minimum of 45 hours per week.
• Interview, selectively hire, and train employees for the retail location.
• Organize and oversee the schedules and work of employees.
• Oversee employees, facilitate effective communication with customers, assist as needed.
• Manage and direct the daily tasks and responsibilities of team members.
• Conduct or assist with timely and constructive performance evaluations.
• Administer disciplinary actions and terminations, in alignment with company policies.
• Responsible for closing the store 3 nights per week with one Saturday off per month.
• Required to attend Store Manager Meetings in person.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.

Inventory Management and Employees and Store Development

Ensure orders are processed and received accurately through Hollywood Feed’s point of sale system to: conduct research and track purchases, check out customer purchases, create new customer accounts, open and close registers. Perform other inventory management duties including physical inventory and cycle counts.

Contributes to the team effort of placing and rotating merchandise to attract positive attention from customers and accomplishing related results as needed. Ensures availability of merchandise and services by maintaining inventory data through spot inventory counts and checks.

Required to perform 6 of the 12 Cycle Counts to determine accuracy of store inventory. Oversee employees by leading and maintaining excellent customer service skills. Communicate openly and respectfully with supervisors, corporate office, and coworkers.

Maintains and motivates a positive sales team that will increase sales and ensure efficiency through communication, incentives, and empowering your employees to take responsibility for their job and the store’s goals. Foster a spirit of teamwork within your store while motivating a positive sales team.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.
• Works well under pressure and deadlines; ability to multitask.
• Strong leadership and management skills with ability to motivate employees.
• Ability to develop and maintain budgets.
• Thorough understanding of company policies and practices.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.

Education & Experience

High School Diploma or equivalent

Benefits

In addition to competitive wages and benefits, retail employees receive tips, generous discounts, and free pet food and supplements as Hollywood Feed team members.