Store Manager

About the Role

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure high standards of cleanliness through continuous maintenance (e.g., sweeping, mopping, grounds maintenance) of the site, including the office and the interior/exteriors of the storage building.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing bank deposits.
• Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Requirements

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED required; college education is a plus.

Work Environment & Physical Requirements

• Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
• Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
• Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.

Benefits

• Work/life balance with daytime hours and potential for Sundays off (dependent on location).
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or ROTH choices.
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards toward your medical premium.
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

Related Experience

If you have experience in any of the following roles, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (e.g., car rental, RV rental, storage rental, apartment rental), Property Management, or Retail Sales.