Store Manager

About the role

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair.

The Store Manager oversees the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This role is responsible for leading and training store staff, maintaining optimal staffing levels, and fostering a culture of exceptional customer service. The Store Manager monitors sales performance, identifies opportunities for improvement, and implements strategies to achieve financial goals.

Responsibilities

• Perform duties of Assistant Store Manager, Service Manager, and Retail Sales Manager as needed to support store operations.
• Lead and direct store staff engaged in selling, servicing, and repairing vehicles to ensure efficiency and profitability.
• Train, coach, and mentor employees on proper repair and maintenance procedures and customer service standards.
• Schedule front and back shop employees to maintain appropriate staffing levels for all operating hours, including store opening and closing.
• Review sales and performance records, identify opportunities for improvement, and implement strategies to achieve financial objectives.
• Manage inventory, including requisitioning and accounting for equipment, replacement parts, and tires.
• Perform general housekeeping, facility upkeep, and miscellaneous assignments such as stacking tires or other operational tasks.
• Recommend, document, and execute personnel actions such as hiring, promotions, transfers, disciplinary actions, and terminations.
• Ensure all operations are conducted safely, efficiently, and in accordance with company policies and procedures.

Requirements

• 5+ years' retail management OR 2+ years’ experience as an Assistant Store Manager in the automotive industry.
• Demonstrated success in growing sales in a retail environment.
• Knowledge of automotive systems preferred.
• Valid Driver’s License.

Skills

• Strong belief in safety with an expectation of being safe 100% of the time.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast-paced/high-volume environment.
• Excellent verbal and written communication skills.
• High level of time management, accountability, and prioritization skills.
• Organized, problem-solving, and solution-oriented.
• Self-motivated, goal-oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly customer-centric and master relationship builder.
• Demonstrates motivation to meet and exceed sales goals while promoting company products and services.

Work Environment

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Extended periods of standing, bending, and lifting tires or equipment.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.