Store Manager

About the role

Managers In Training learn to successfully manage the day‑to‑day responsibilities of running a Cumberland Farms convenience store location. The role supports the Store Manager and other team members in delivering an exceptional guest shopping experience. Training includes time with a Training Manager and Supervising Manager, working various shifts to learn about the company, retail team, vendors, and guests. After training, Managers In Training join the bench leadership team, helping to fill in during absences until assigned to their own store. With 1,500+ sites across the United States, there are ample opportunities for advancement.

Training Process

• During official training weeks, Managers In Training work alongside Training Managers, gaining insight and best practices for managing a convenience store location.
• During supervisory weeks (between training weeks), Managers In Training work a variety of shifts alongside team members, putting leadership training into practice.
• After training, Managers In Training become part of the bench leadership team, helping to fill in during absences until assigned to their own store.

Responsibilities

• Greet guests with a warm welcome and a smile; deliver exceptional customer service.
• Assist Store Manager with building and developing a strong store team: training, scheduling, and coaching team members.
• Act as a leader by setting clear and measurable goals, holding self and others accountable, and communicating frequently and effectively.
• Monitor product levels on the sales floor, rotating stock and keeping product levels full (100% in‑stock target).
• Oversee quality control, merchandising, and food safety programs in locations that offer hot food.
• Maintain overall appearance and cleanliness of interior and exterior: coffee station clean and stocked, food service area spotless, bathrooms sparkling clean; delegate and complete tasks as necessary.
• Operate the cash register efficiently.
• In locations with hot food, assist Store Manager by overseeing quality control, merchandising, safety programs, and other guidelines for successful food service operation.
• Perform other duties as assigned by the Store Manager or District Manager.

Requirements

Education

• Minimum: High School diploma or GED
• Preferred: Additional education

Experience

• Minimum: 1 year retail or food experience
• Preferred: 1 year in retail, guest service, or restaurant in a leadership role

Licenses / Certifications

• ServSafe / Food Safety certification a plus but not mandatory

Soft Skills

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move quickly from one activity to another
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Schedule & Hours

• Full‑time position (40 regular hours maximum with 5 hours overtime required)
• Variety of hours, day and night; locations can be open 24 hours
• Weekend and holiday hours required
• Travel: 5%
• Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so

Physical Requirements

• Regularly lift and/or move up to 10 pounds
• Frequently lift and/or move up to 25 pounds
• Occasionally lift and/or move up to 40 pounds
• Stand/walk 8 hours a day
• Reach overhead, bend, squat, twist, reach, grasp, and grip
• Work in cooler (cold temperatures)
• Noise level usually moderate
• Specialized attire required in food establishments (hats/visors, gloves, etc. provided)

Benefits

• Competitive wages
• Professional structured training program
• Earned wage access (work today, get paid tomorrow)
• Paid Time Off
• Medical / Health / Dental coverage
• 401(k) with company match
• Team member discounts
• Tuition reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days

Pay

Base salary range is shared in the spirit of pay transparency. Final pay within the range is based on skills, experience, and qualifications. Base pay represents one part of the total rewards approach, which includes a variety of financial and non‑financial benefits.