Store Manager
About the role
Managers In Training learn to successfully manage the day‑to‑day responsibilities of running a Cumberland Farms convenience store location. You will work alongside a Training Manager and Supervising Manager during training, covering various shifts to learn about the company, retail team, vendors, and guests. This role supports the Store Manager and other team members in delivering an exceptional guest shopping experience. After training, Managers In Training join the bench leadership team, helping to fill in during absences until assigned to their own store. With 1,500+ sites across the United States, there are ample opportunities for advancement.
Training Process
- Official training weeks: Work alongside Training Managers, gaining insight and best practices for managing a convenience store location.
- Supervisory weeks (between training weeks): Work a variety of shifts alongside team members, putting leadership training into practice.
- Post‑training: Become part of the bench leadership team, filling in during absences until assigned to a store.
Responsibilities
- Greet guests with a warm welcome and a smile; deliver exceptional customer service.
- Assist the Store Manager with building and developing a strong store team: training, scheduling, and coaching team members.
- Act as a leader by setting clear and measurable goals, holding self and others accountable, and communicating frequently and effectively.
- Monitor product levels on the sales floor, rotate stock, and keep product levels full (100% in‑stock target).
- Oversee quality control, merchandising, and food safety programs in locations that offer hot food.
- Maintain overall appearance and cleanliness of both interior and exterior of the store, including coffee station, food service area, and restrooms; delegate and complete tasks as necessary.
- Operate the cash register efficiently.
- In hot‑food locations, assist the Store Manager by overseeing quality control, merchandising, safety programs, and other guidelines for successful food service operation.
- Perform other duties as assigned by the Store Manager or District Manager.
Requirements
Education
- Minimum: High School diploma or GED
- Preferred: Additional education (not specified)
Experience
- Minimum: 1 year retail or food experience
- Preferred: 1 year in retail, guest service, or restaurant in a leadership role
Licenses / Certifications
- ServSafe / Food Safety certification a plus but not mandatory
Soft Skills
- Comfortable talking and interacting with guests and team members
- High energy
- Ability to move quickly from one activity to another
- Team oriented; willing to give extra effort to help others
- Computer skills are helpful
Benefits
- Competitive wages
- Professional structured training program
- Earned wage access (work today, get paid tomorrow)
- Paid Time Off
- Medical, Health, and Dental coverage
- 401(k) with company match
- Team member discounts
- Tuition reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- And much more
Pay
Base salary range is shared in the spirit of pay transparency. Final pay within this range will be based on skills, experience, and qualifications. Base pay represents one part of the total rewards approach, which includes a variety of financial and non‑financial benefits.
Schedule
- Full‑time position
- Variety of hours, day and night; locations may be open 24 hours
- Weekend and holiday hours required
- 40 regular hours maximum with 5 hours overtime required
Working Conditions
- Travel: 5%
- Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so
- Physical requirements:
- Regularly lift and/or move up to 10 lbs
- Frequently lift and/or move up to 25 lbs
- Occasionally lift and/or move up to 40 lbs
- Stand/walk 8 hours a day
- Reach overhead, bend, squat, twist, reach, grasp, and grip
- Work in cooler (cold temperatures)
- Noise level: usually moderate
- Specialized attire required in food establishments (hats/visors, gloves, etc. provided)