Store Manager

About the role

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. Whether you’re welcoming customers into stores, collaborating with global teams at headquarters, or keeping operations moving at distribution centers, your impact is real and valued. As a Store Manager you are the driving force behind an energized, high‑performing team, setting the pace, inspiring excellence, and creating a culture where every interaction becomes unforgettable.

Responsibilities

• Deliver outstanding consumer experiences by applying the C.H.A.R.M service model.
• Champion a positive team culture by sharing ideas, feedback, and concerns while demonstrating Crocs’ core values.
• Drive recruitment and staffing efforts to ensure consistent store coverage, anticipating seasonal needs and fostering a high‑performing, retention‑focused team.
• Lead the team in achieving performance metrics including sales, customer service, and product engagement, with a strong focus on operations, organization, and process execution.
• Own and lead all daily retail operations, ensuring exceptional consumer service, accurate POS management, organized stock rooms with timely replenishment, precise pricing and markdown execution, loyalty program growth, and consistent store cleanliness and recovery standards.
• Coordinate, delegate, and prioritize tasks to maintain smooth store operations, ensuring timely follow‑up and completion of daily responsibilities.
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers.
• Adhere to all Crocs policies, including asset protection procedures, shortage prevention, inventory control, and compliance initiatives.

Requirements

• Must be 18 years or older.
• 4+ years of retail experience, preferably with prior Store Manager experience.
• Flexibility in the work schedule, including nights, weekends, holidays, and extended hours; regular attendance and punctuality are essential.
• Desire to succeed in a high‑growth, fast‑paced retail environment.
• Proven track record of inspiring and empowering teams while driving performance and achieving results.
• Exceptional written and verbal communication skills for engaging with store teams, field leaders, and corporate partners.
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function.
• Physical ability to move merchandise with appropriate equipment, place and arrange items on shelves and racks, climb ladders while carrying merchandise, lift 30 pounds or more with assistance, stand on feet for a minimum of 8 hours per shift, and continuously move around all areas of the store.
• Ability to stand, walk, kneel, or balance for extended periods, and to read, comprehend, and input information on computer/register screens.

Pay

Salary range: $28.00 – $33.50 per hour. Pay may vary based on location, experience, training, skills, and abilities.

Schedule

Flexible schedule that includes nights, weekends, holidays, and extended hours. This role aligns with the Resident persona (5 days in‑office).