Store Manager
Summary
Store Managers are responsible for the complete day-to-day operation of the store, maximizing sales and profitability while ensuring optimal stock and merchandising. They instill CNRG’s culture and values in all employees and manage the store according to CNRG’s policy and procedures.
Essential Duties & Responsibilities
Perform all sales counter functions, point-of-sale (register) functions, and store administrative functions as needed.
Lead by example in providing exceptional customer service personally.
Train and motivate the store sales team to provide exceptional customer service.
Cultivate very satisfied customers who are treated according to CNRG’s operating philosophy and profit objectives.
Respond immediately to any customer complaints and resolve them quickly.
Keep the retail sales floor properly merchandised by implementing local and corporate directives.
Organize personnel and internal processes to ensure that customer deliveries are properly loaded and are delivered on time, on-grade, and complete.
Manage and motivate contractor salesmen to aggressively prospect for new sales and customers while remaining highly attentive to the ongoing needs of the existing customer base.
Budgets & Payroll
Drive store sales and profit to exceed budget.
Understand the dynamics that impact the financial performance of the store and remain accountable to results that meet or exceed company objectives.
Control costs and schedule payroll in a manner consistent with CNRG objectives for labor productivity and customer service.
Inventory Control
Ensure that all inventory movement (sales, returns, transfers, adjustments) is recorded timely and accurately to help detect and prevent shrinkage.
Ensure that the store keeps proper amounts of inventory on hand, sufficient to meet customers’ needs, but in line with inventory investment goals.
Ensure that the inventory is maintained in a clean and orderly fashion, consistent with company policy and good business practices.
Ensure that warehouse and yard personnel accurately receive and properly store merchandise.
Safety & Loss Prevention
Drive a safety first environment and ensure a safe a secure working environment at all times.
Possess strong working knowledge of store security measures and advise employees on company-approved methods of preventing loss and promoting safety.
Ensure all equipment is in good condition and safe (ladders, forklifts, trucks).
Conduct and document regular safety meetings with store associates.
Ensure that inventory is protected against loss and theft (out of rain, lumber flat stacked, secure high theft items).
Employee Relations
Create a team environment throughout the store.
Ensure all associates have access to the Resource Center for information and resources to help them in their job.
Publish work schedule timely and ensure that all hours worked are recorded properly.
Provide an enjoyable working environment that is conducive to self-motivation, high productivity, and overall morale.
Ensure an open door environment where associates feel free to report problems and offer ideas to management.
Communication
Maintain vigilant compliance with company policy and report any unusual occurrences promptly.
Lead monthly store meetings with the store team to discuss store performance and goals, upcoming promotions and events, problems, and safety.
Use the Resource Center for access to important information, forms, policies and procedures and to report problems.
Report problems, obstacles and ideas on how to improve the store’s performance, customer service, and operations to your supervisor.
Coaching & Training
Set goals and provide immediate feedback on employee performance and implement corrective measures.
Help the team succeed. Don’t ignore problems.
Supervise and mentor all store and yard employees, develop assistant managers and other key employees for future promotion.
Direct associates to training opportunities through the Resource Center.
Qualifications
Demonstrate excellent leadership and problem solving skills, be able to manage with limited supervision, and must have excellent communication and organizational skills.
Be detail oriented and handle multiple tasks in a fast-paced environment and be able to work a flexible schedule including weekends, evenings, and holidays.
Have mathematical and general business skills sufficient to understand and interpret data presented in statistical or numerical form and be able to use it effectively in assessing and coordinating the merchandise and operations aspects of store operations.
Have strong working knowledge of retail building materials, home improvement and hardware products, and general retail operations.
Some previous retail experience is preferred.
Possess demonstrated ability to manage physical assets and perform physical work, including lifting merchandise weighing up to 100 pounds, reaching products on shelves, and climbing ladders.
Benefits
All levels of employment enjoy our fantastic employee discount.
401k with employer match.
Employee Assistance Program.
Part-Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan.
Full-Time benefits include the additional benefits of Paid Sick Time, Medical, Vision, Dental, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services.