Store Manager

Recruits, hires, trains, conducts performance reviews, counsels, disciplines, and terminates.

• Trains, coaches, and manages all associates in execution of daily tasks.
• Maintains proper RTO and Pawn inventory levels as directed by the General Office including vendors, P.O.'s, and receiving.
• Reviews daily reports and records to ensure adherence to store policies and procedures.
• Helps solve problems that affect the store's service, efficiency, and productivity.
• Ensures that physical facilities comply with safety codes.
• Responsible for the overall appearance of the store including the display of RTO and Pawn sales floor.
• Executes local store marketing aggressively.
• Provides and inspires outstanding service to our customers.
• Protects all company assets.
• Monitors RTO and Pawn delinquency rates and verifies that accounts are kept within company guidelines.
• Manages store fleet of vehicles.
• Works to reduce profitability losses due to theft, vandalism, or incorrect business procedures including loss prevention.

Supervisory Responsibilities

• Directly supervises employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Involves interviewing, hiring, and training employees;
• Planning, assigning, and directing work;
• Appraising performance;
• Rewarding and disciplining employees;
• Addressing complaints and resolving problems.