Store Manager

About the role

As a Store Manager, you and the team you lead will be the first face of the Carter’s brand for growing families. You’ll welcome new parents and grandparents, introduce them to baby essentials, help prepare them for the first day of school, and support them through all the big and little moments of their parenting journey. You’ll foster a welcoming and inclusive environment, value and optimize team skills and talents, and continually educate yourself and your team on product styles, features, and benefits. You’ll coach your teams to reach their potential, become brand and product experts, and own their careers.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits
• Build customer loyalty by directing and coaching the team on the benefits of customer participation in Loyalty programs, including credit
• Execute the Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience, ensuring teams are trained on available tools
• Reduce loss through consistent customer service, education, and operational controls

Requirements

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)
• Minimum of 3 years of retail or related management experience leading direct reports
• A high school diploma or GED
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Ability to stand or walk for extended periods of time; climb up and down a ladder
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

Benefits

• Schedules designed to fit your life and maintain work-life balance
• Health benefits, mental health benefits, and a 30% discount on Carter’s brands
• Referral bonuses and paid time off, holidays, and parental leave
• Adoption assistance, charitable matching gifts, and more
• Advance You Program: earn a GED or bachelor’s degree tuition-free or learn English as a second language
• Professional and personal development programs to help shape your career
• Development programs to grow in your current role and beyond