Store Manager

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations across North America, generating over $4.5 billion in tire and auto service sales.

About the role

As an exempt leadership role, Store Managers are expected to maintain a flexible schedule that supports the needs of the business. This position typically requires 40+ hours per week, generally across five days, including weekends. Additional hours may be required based on staffing levels, customer demand, store performance, and overall business needs.

Responsibilities

• Drive store sales and promotions
• Build customer satisfaction and loyalty, creating results for teammates, customers, and the company
• Understand alternative tire sourcing and competitors
• Track and meet payroll, budgets, and store goals
• Keep records and relevant financial information current
• Manage, schedule, and assign staff according to their skill level
• Attend paid training to stay up-to-date with new developments in the automotive service industry
• Follow up with customers to obtain feedback and ensure satisfaction with services received
• Other duties as assigned

Requirements

• High School Diploma or equivalent
• Demonstrated success in retail sales management
• Problem-solving skills as they relate to customer complaints
• Aptitude to manage inventory, order scheduling, and merchandising displays
• Ability to assist customers with personal sales and complaints to ensure customer retention and loyalty
• Exceptional teammate and customer communication skills
• Negotiation and conflict resolution skills
• Valid automobile driver’s license at all times; ability to drive customer and company vehicles

Preferred Qualifications

• 2-year college degree or equivalent

Pay

$67,430.00 - $114,620.00

Benefits

• Medical, Dental, and Vision – starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On-demand pay (daily pay) program available
• Professional development resources
• Community involvement opportunities
• Supportive and engaging onboarding experience
• Corporate Social Responsibility activities
• Global, dynamic, and challenging work environment
• Agility and work/life effectiveness support
• Inclusive team culture