Store Manager

About the role

The role involves managing the retail store operations, ensuring sales, customer satisfaction, and overall profitability. Key responsibilities include overseeing the CSDS program, resolving customer complaints, implementing customer retention strategies, managing finances, controlling operational tasks, and leading the store team.

Responsibilities

• Manages Overall Store Operations
• Oversees the work flow through the Customer Service Delivery System (CSDS) program.
• Ensures overall customer satisfaction in the store.
• Solves customer complaints when other store teammates cannot.
• Develops and implements customer retention strategies and practices in the stores.
• Determines customer satisfaction requirements on an individual basis.
• Establishes and maintains relationships with customers to build customer retention and loyalty.
• Handles personal daily customer sales and product/service concerns.
• Develops and manages teammate retention programs.
• Leads in-store behavior implementation for timely execution of organizational strategy.
• Decides inventory stocking levels and replenishment frequencies.
• Analyzes, appraises, and makes corrective changes to the store’s entire operation as needed.
• Directs monthly sales and marketing plans forwarded by the Area Manager and sets goals for store and teammates to achieve organizational goals.
• Manages financial aspects of the business through evaluations and corrective actions.
• Protects store and company assets.
• Controls and directs store operational tasks, including inventories, payroll, bank deposits, teammate productivity measures, merchandising and sales promotions, outside sales solicitations, B2B, etc.
• Learns, coaches, motivates, and develops store teammates.
• Greets and handles customers to a conclusion, including greeting and handling customers to conclusion in store and over telephone inquiries.
• Handles customer complaints and tire adjustments.
• Grows profit through service or tire recommendations as needed by the customer.

Qualifications

• High School Diploma or equivalent.
• Demonstrated success in retail sales management.
• Aptitude to manage inventory, order scheduling, and ongoing merchandising displays.
• Strong teammate and customer communication skills.
• Negotiation and conflict resolution skills.
• A valid automobile driver’s license.
• Completed all of the current and required BSRO store education courses & modules.