Store Manager

Talent Management

• Manage staff by providing timely coaching and feedback to maximize individual and team performance.
• Develop and maintain positive working relationships that create a positive work environment.
• Educate the store team on fashion trends and product knowledge.
• Maintain two-way communication with the Assistant Manager to stay abreast of company and store information and brand initiative, as well as inform the assistant manager of all store activities.
• Ensure associates meet appearance standards that professionally represent the brand while following dress code guidelines.
• Cultivate an environment that positions Brahmin Leather Works as an Employer of Choice.
• Provide effective onboarding and support learning opportunities.
• Provide clear direction to associates and appropriately delegate tasks.
• Network, recruit, interview new candidates.
• Provide timely coaching and feedback to team members when appropriate as well as manage performance issues.

Sales and Service

• Achieve sales and service metrics in key measurable areas including: DPTs, UPTs, AURs, GM % and Customer Conversion.
• Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
• Analyze store reports to optimize performance and take action based on business trends.
• Lead by example and maintain consistent selling and service standards through communication, training and individual accountability.
• Demonstrate a high level of selling and customer service skills to achieve sales.
• Service multiple customers at a time, multi-task or handle projects simultaneously.
• Exhibits knowledge of industry trends and the competitors.

Building Clientele

• Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
• Ensure exceptional selling interactions that guarantee meaningful experience and build brand relationships.
• Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of clients books and marketing initiatives with local businesses for store events.

Store Operations

• Plan and prioritize tasks and responsibilities to meet the needs of the business.
• Maintain store cleanliness and housekeeping standards.
• Protect company assets and maintain a safe work environment.
• Ensure compliance to all company policies and procedures as well as local, state and federal employment laws.
• Participates in and leads special projects and other duties as assigned.