Store Manager

About the role

Responsible for all operations at Birkey's Farm Store location including financial, sales, customer service and all related employee matters.

Essential Duties and Responsibilities

• Develop annual business plan, goals, and budget with the assistance of all department managers.
• Continually monitor actual company performance and compare with budget and the general business environment, making adjustments when necessary.
• Manage inventory levels to ensure profitability.
• Maintain an effective sales control system (using Birkey's quote sheets, cost analysis forms, daily contact reporting, customer profiles etc.).
• Aid in the development and implementation of an advertising program for assigned division.
• Monitor customer satisfaction and make corrections whenever necessary.
• Determine and ensure proper staffing levels in all departments.
• Provide guidance and training to all department managers.
• Monitor company-wide compliance concerning all governmental regulations (e.g. OSHA, EEOC, ADA, EPA, USDOT, etc).
• Maintain involvement with or in associations that deal with our customer base.
• Properly prepare and execute all sales, financing, and warranty documentation in an accurate and timely manner.
• Support and ensure compliance with all company and employee policies.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsible for hiring and supervision of all department managers including interviewing, directing work, appraising performance, discipline and termination.
• Responsible for addressing complaints and resolving problems of all employees and customers.
• Maintain a safe working environment and adhere to company safety program at all times.
• Responsible for other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customers' concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey's high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customers.