Store Manager

Our General Managers take complete ownership of their store and carry a sense of pride in their role. They oversee day-to-day operations, set goals for growth, and design strategies to achieve those goals. This person is responsible for building and leading their team to success, ensuring exceptional customer service with each visit, and maintaining the highest standards of custard quality. Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, and a fun experience with no fryers or grills.

Responsibilities

• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Handle communication with the store, including emails and phone calls, ensuring timely responses to all inquiries
• Maintain a calm demeanor during high-volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding the team accountable for outstanding customer service
• Manage with integrity, honesty, and knowledge that promotes the culture, values, and mission of Andy’s Frozen Custard
• Monitor and manage store staffing levels, including interviewing, hiring, recruiting, onboarding, and overseeing training
• Follow and reinforce Andy's policies and procedures
• Physically work all shifts up front, taking care of guests and staff (this is not an office job)
• Lead by example and uphold high operational standards in a fast-paced environment
• Help the team grow through constant coaching and feedback

Requirements

• 3-5 years of proven management experience in the food service industry or a leadership role in a related industry
• High school diploma or equivalent required
• Solid employment track record with positive references
• Must be friendly, enthusiastic, and full of energy
• Must have reliable transportation to and from work
• Must be able to work full-time with open availability, including late nights, weekends, and some holidays

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, or ramps
• Constant computer, point-of-sale register, and fountain equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around the fountain area
• Constant talking, expressing, or exchanging ideas by means of spoken word
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions

Benefits

• Competitive salary
• Quarterly bonus opportunities (recently doubled)
• Paid vacation that increases with length of employment
• Excellent health, dental, and vision insurance
• 401(k) options
• Free uniforms
• Opportunity for advancement
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Flexible scheduling (40-45 hours per week)
• Closed on Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, and early closure on Thanksgiving Eve