Store Manager

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signed bonus
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks

About the role

Our General Managers take complete ownership of their store and are able to carry a sense of pride with his/her role. They oversee day-to-day operations, set goals for growth, and design strategies to achieve those goals. This person is responsible for building and leading their team/store to success. The main goal for a General Manager is to lead their crew in a positive and professional environment, ensuring exceptional customer service and maintaining the highest standards of custard quality.

Andy's believes in an excellent work-life balance, a clean family-friendly atmosphere, a fun experience with no fryers or grills, and the opportunity to grow with our company!

Responsibilities

• Take complete ownership of store operations and foster a "run it like you own it" mentality
• Mentor and grow assistant managers for promotion opportunities
• Communicate with store via emails and phone calls, ensuring timely responses to inquiries
• Keep stores operating to standard during periods of high volume or unusual events
• Train and hold team accountable for delivering outstanding customer service
• Manage store staffing levels, including interviewing and hiring, recruiting, onboarding, and overseeing training
• Follow and reinforce Andy's policies and procedures
• Lead by example and uphold high standards of operation in a fast-paced environment
• Work all shifts up front, taking care of guests and staff
• Lead with integrity, honesty, and knowledge promoting the culture, values, and mission of Andy's Frozen Custard

Requirements

• 3-5 years of proven management experience in the food service industry or leadership role in a related industry
• Responsible for all store operations and fostering a "run it like you own it" mentality
• Mentor and grow assistant managers to prepare for promotion opportunities
• Communicate with store including but not limited to emails and phone calls and ensure timely responses to all inquires
• Maintain a calm demeanor during periods of high volume or unusual events to keep stores operating to standard
• Display a "customer comes first" attitude by training and holding team accountable for delivering outstanding customer service
• Manage with the integrity, honesty, and knowledge that promote the culture, values, and mission of Andy's Frozen Custard
• Monitor and manage store staffing levels including but not limited to interviewing and hiring, recruiting, onboarding and overseeing training
• Follow and reinforce Andy's policies and procedures
• This is an extremely "hands on" position, so must be able to physically work all shifts up front taking care of our guests and staff
• Must be friendly, enthusiastic, and full of energy
• Must lead by example and uphold high standards of operation in a fast-paced environment
• Must be a leader that helps their team grow through constant coaching and feedback
• Must have reliable transportation to and from work
• Must be able to work full-time and have open availability, including late nights, weekends and some holidays
• High school diploma or equivalent required
• Solid employment track record with positive references

Physical Requirements

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 55 pounds independently and safely
• Occasional ascending or descending ladders, stairs, ramps, etc.
• Constant computer, point-of-sale register, and found equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist and spine
• Constant reaching, turning, and performing precision work around fountain area
• Constant talking, expressing, or exchanging ideas by means of the spoken work
• Constant clarity of vision at near and/or far distances
• Ability to work outside in various weather conditions