Store Manager

About the role

An experiential retail company is seeking an energetic, hands-on Store Manager to lead its Charlotte location. This role is responsible for overseeing daily store operations, driving sales performance, managing and developing a team of 10–15 employees, maintaining inventory, and coordinating private events and community outreach. The ideal candidate has retail management experience, strong leadership skills, and a passion for creating an engaging customer experience. This is a high-volume location that requires a visible, hands-on leader who can balance team management, operational responsibilities, and customer-facing work.

Responsibilities

• Lead daily store operations and maintain a strong leadership presence on the sales floor.
• Establish, communicate, and track sales goals and team objectives.
• Manage walk-in business, customer bookings, and private events.
• Recruit, hire, train, and develop retail team members.
• Create and maintain employee schedules at least two weeks in advance.
• Monitor inventory and back stock, replenish merchandise, and verify deliveries against invoices.
• Maintain store cleanliness, organization, and overall presentation.
• Address team and customer concerns while ensuring company policies are followed.
• Respond to customer emails and private event inquiries within 48 hours.
• Coordinate and host approximately two private events and two pop-up events each month.
• Conduct community outreach, including fundraising and local engagement initiatives.
• Review sales activity, customer feedback, Google reviews, deposits, timecard corrections, and store reporting.
• Maintain accurate ordering documents, invoices, and weekly recaps.
• Support sales growth, employee engagement, and an exceptional customer experience.

Requirements

• 2–4 years of retail or store management experience preferred.
• Experience directly managing a team of 10 or more employees.
• Background in hiring, recruiting, scheduling, and developing retail employees.
• Experience managing sales goals, inventory, and day-to-day store operations.
• Experience planning or managing events is preferred.
• Strong customer service and relationship-building skills.
• High-energy, self-motivated, detail-oriented, and reliable leadership style.
• Ability to make confident decisions, solve problems, and take initiative.
• Comfortable balancing hands-on customer service with administrative and operational responsibilities.
• Strong communication, organization, and time-management skills.
• Proficiency with Google Suite, email, and internet-based tools.
• Bachelor's degree preferred, or equivalent experience.
• Ability to lift and move up to 50 pounds and remain active throughout the store.
• Availability to work during peak retail hours, including weekends and some holidays.

Skills

• Google Suite
• Email and internet-based tools
• Scheduling, inventory, and store reporting systems

Work Environment

Fully onsite at the Charlotte, NC location. Fast-paced, customer-focused, and creative retail environment. Hands-on leadership role requiring regular time on the sales floor.

• Responsible for leading a team of approximately 12–15 sales staff, including five key holders.
• Part of a nine-store retail division, with regular support and check-ins from the Director of Stores.
• Opportunity to coordinate candle-making experiences, private events, pop-ups, and community outreach.
• Must be comfortable working weekends and some holidays based on business needs.

Pay

$60,000k/yr – $62,000k/yr

Schedule

Tuesday – Saturday | 40 hrs. per week

Benefits

• Medical
• Dental
• Vision
• 401(k)