Store Manager, Altamonte Mall

About the role

The Store Manager at LOFT is responsible for leading the customer and associate experiences in the store. The role focuses on driving a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. The Store Manager coaches the team to reach their full potential and ensures a welcoming experience for all customers and associates.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Requirements

• 2+ years retail Store Manager or service industry experience (preferred).
• Bridges a hospitality mindset when engaging with customers and associates.
• Strong people management skills and an ability to develop talent.
• Effective leadership, interpersonal, and communication skills.
• Technology proficient and able to operate a point-of-sale system.
• Strong business acumen and ability to develop strategies and create action plans to drive results.
• Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including evenings and weekends.
• Valid driver’s license and reliable transportation.

Skills

• Customer service skills.
• People management skills.
• Leadership skills.
• Technical proficiency with point-of-sale systems.
• Strategic planning and execution skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid time off & holidays.
• Opportunities for monthly bonuses.
• Merchandise discounts plus eligibility for discounts at our sister brands.
• Professional development and opportunities for advancement across our brands.
• Community impact through our philanthropic partnerships.

Pay

Compensation is commensurate with experience.

Schedule

Regular/Full time.