STORE MANAGEMENT/e-COMMERCE SUPERVISOR

Responsibilities

• Ensure the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness.
• Interview, select and hire candidates to staff the online shopping department.
• Create schedules according to guidelines and develop associates to meet productivity standards.
• Confirm associates are following local, state, and federal laws and company guidelines.
• Train associates on all functions and duties of the order selector and customer attendant roles.
• Lead team in planning, implementing, and executing e-Commerce initiatives.
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales.
• Analyze and respond to the competitive landscape.
• Ensure orders are filled with requested products or comparable substitutes in a timely and effective manner.
• Determine appropriate substitutions in case of an out-of-stock situation.
• Follow processes for streamlining order collection, products, checkouts, and deliveries.
• Report inventory issues such as out-of-stock items to department heads in a timely manner.
• Troubleshoot equipment and devices for the e-Commerce department.
• Provide feedback to store management team, district manager, field specialist, coordinators, and division e-Commerce manager on the effectiveness of operational plans/programs.
• Maintain inventory levels and ensure preventative maintenance on all equipment in the department.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organization skills.
• Able to lift up to 25 pounds frequently and up to 50 pounds several times per day.
• Able to stand for extended periods of time and/or walk constantly.
• Able to stoop, kneel, or crouch several times per hour.
• Proficient in Microsoft Office.
• Excellent oral/written communication skills.
• Strong leadership skills.

About Us

Fry’s Food Stores, based in Arizona, merged with The Kroger Company in 1983. Today, we serve Fry’s customers in over 120 stores throughout Arizona. As part of the Kroger family, we take pride in creating amazing experiences for our customers, communities, and each other, with food at the heart of it all. We strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Fry’s family!