Store Leadership

About the role

The Assistant Store Team Leader assists the Store Team Leader in overseeing daily store operations, providing leadership and direction to achieve profitable operation of the retail store.

Responsibilities

• Maintain a positive work environment and ensure fair and consistent treatment of all associates.
• Set a positive example of the company values and excellent customer service.
• Recruit, select, on-board, coach, and develop the best associates possible to achieve store, company, strategic and tactical goals.
• Set clear performance expectations for associates and follow-up with timely performance evaluations and appropriate compensation.
• Ensure succession planning and adequate bench strength is developed.
• Manage payroll/scheduling efficiency to optimize sales and provide an outstanding customer experience within budget requirements for the store.
• Maintain high operational standards to include clean store conditions both inside and outside, optimum freshness of merchandise, merchandising to achieve maximum sales and profits and proper rotation of all stock.
• Clearly communicate and enforce standards for quality, customer service, safety, loss prevention, sanitation, store conditions, 5S and food safety to all departments and the store.
• Ensure compliance with all state and federal laws and regulations at store level, and ensure proper reporting is complete and accurate.
• Control inventory levels to minimize over‑stocks, under‑stocks, and out-of-stocks within the policy guidelines and targets set for the store to maximize sales, inventory turns, cash flow, and return-on-investment.
• Maintain current knowledge of market conditions and competitive activity through periodic review of competition.
• Manage quarterly sales, income, expense, capital and labor budgets for the store.
• Monitor and control expenses to be in line with budgets.
• Interface with manufacturers' and sales representatives; evaluate vendor promotions in accordance with company policy to select and purchase those products that provide savings benefits with a goal of increasing sales, inventory turnover and customer traffic in the store.

Requirements

• Minimum educational requirement is a high school education or equivalent, a college background preferred.
• Minimum of 3 years of successful combined retail experience in various areas of store management, including department team leader, customer service and assistant store team leader.
• Minimum 1 year of experience as a second assistant store team leader.
• Experience in handling personnel relations or human resource management; some academic exposure or background in this area preferred.

Qualifications

• Math skills necessary to supervise and handle sales transactions, tender change, verify vendor invoice charges and counts, calculate gross margins, percentages and ad losses, create operating budgets, make financial forecasts and projections, calculate productivity yardsticks such as earned hours and sales per manhour, evaluate inventory reports to implement corrective measures if required, and analyze receiving logs.
• Ability to read and understand income statements and have the necessary accounting skills and experience to be able to balance cash receipts or vault cash counts, readily detect errors and omissions, and troubleshoot -errors or discrepancies in cash or column balances.
• Exemplifies the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and to be able to communicate effectively with others.
• Ability to read, write, analyze, interpret and understand the English and Spanish languages with sufficient proficiency in order to read and understand instructions for operating electronic cash registers and other equipment; company handbooks, policies and procedures; and other written job-related documents including postings on company bulletin boards.
• Ability to plan, prioritize tasks, manage time effectively and follow-through.
• Ability to compose and write reports, procedure manuals, effective departmental memos, employee corrective action notices, and other business correspondence.
• Ability to perform all of the duties of, and meet the requirements & conditions for, both an experienced grocery clerk and an experienced produce clerk.
• Ability to effectively cope with change, and help lead company change initiatives at store level.
• Ability to help recruit, hire, and develop talent through proper selection and training efforts.
• Ability to be assertive in effectively dealing with conflict.
• Ability to achieve results, show persistence and perseverance.
• Pass a standard drug test and qualify as being drug-free under the legal and medical guidelines permitted by the Drug Free Workplace Act of 1988.

Physical Demands and Work Conditions

• Regularly required to sit, stand, and use the hands to handle, finger, or feel objects, tools or controls.
• Frequently required to walk, talk or hear, and reach with the hands and arms.
• Occasionally required to crouch or kneel.
• Sometimes required to lift up to 50 pounds.
• Occasionally required to climb a ladder to retrieve inaccessible items for customers located above freezer cases or from stockrooms and other storage areas.
• Must be able to respond quickly to fire or other emergencies such as cleanup requests (due to accidental spills or breakage of glass or plastic containers having liquid contents), shoplifting and other security assistance requests, customer accidents, etc.
• Work environment includes occasional exposure to, in, or around refrigerated storage areas and relatively damp and humid conditions.