Store Leader

Core Responsibilities

• Oversee day to day operations including interpreting and communicating company expectations
• Flexible and available to address issues that may arise
• Create a lasting experience with customers and ensure their satisfaction is a top priority
• Effective understanding of key performance indicators
• Help maintain brand consistency through positive customer experiences and local event involvement
• Perform regular general inspections of front desk and gaming areas
• Perform daily cleaning and maintenance duties in compliance with company standards
• Prevent security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist
• Provide regular updates to Regional Leader on store operations, facility issues and suggest areas for improvement
• Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products

Team Leadership

• Scheduling duties, as required, to ensure peak periods are properly staffed
• Leading in the hiring of new employees and creating a talent pipeline
• Managing performance of employees, including accountability coaching and development
• Participate in planning meetings to prepare and roll out various training and initiatives
• Identify and implement improvements when necessary and provide updates to the team to enhance customer experience

Qualifications

• Demonstrated leadership ability with 2 years of experience in a customer facing environment
• Demonstrated strengths in collaborative team environments
• Ability to foster strong relationships with customers and employees
• Excellent communication skills, including listening, and oral
• Proficient in the use of hand and power tools
• Proficient in Microsoft Office and related software
• Multitasking in both leading teams and operational performance
• Highly organized in managing competing priorities