Store Leader

Achieve Together

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve.

About the Role

Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates. Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates. Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders. Achieve established goals, identify and analyze problems, and offer solutions that produce positive results. Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates. Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader. Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls. Encourage and foster collaboration, cooperation, and co-ownership across all business channels. Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
• Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
• Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
• Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.

Requirements

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem solving skills
• Demonstrated ability to set expectations and hold others accountable
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Qualifications

• 3+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Skills

• Customer Service
• Leadership
• Teamwork
• Problem Solving

Benefits

• Medical/Dental/Vision
• Life insurance and Disability
• Retailer 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Pay

$83,000.00 - $110,000.00

Schedule

Full time flexible schedule including nights, weekends, and holidays, as needed.