Store Lead

About the role

As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.

Responsibilities

To be successful in this role, you will:

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership involves partnering with the Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. You will model company values and lead by example as an active coach, communicate priorities and sales driving information effectively, and assist in recruiting store staff to contribute to an inclusive store environment.

Performance

The Store Lead supports the management team in the achievement of store business plans, including sales, customer service, and operational goals. You will understand how to leverage store reports to understand decisions made to drive the store business, participate in driving business outreach opportunities, and communicate leads to the Store Manager. Additionally, you will identify performance opportunities and partner with the management team to contribute to development plans.

Operational Excellence

The Store Lead partners with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. You will assist the management team with training store staff on all internal operational functions as assigned, stay informed on corporate communication, directives, initiatives, policies, and procedures, and support the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.

Workplace

The Store Lead contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. You will support a culture of learning and development, ensuring training tools are leveraged, and serve as a role model to all store team members, providing enthusiastic motivational leadership. You will also partner with the management team to conduct regular store meetings, ensuring all store team members are up to date with company directives.

Customer Experience

The Store Lead assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. You will leverage customer feedback to prevent or resolve customer concerns and collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications

The ideal candidate has a minimum of 1 year of Retail or Sales experience and is a creative individual who demonstrates good judgement and is tuned-into the pulse of the business. You should be self-motivated, results-oriented, and a strategic thinker with strong organizational and leadership skills. Excellent written and verbal communication skills, active listening, and problem-solving skills are also required. You should have a proven ability to train and develop high-performing store teams and be proficient in technology systems, applications, Microsoft Office, and video conferencing.

Physical Requirements

The Store Lead must be able to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.