Store Esthetician Manager

Job Description

Operations Responsibilities:

• Demonstrates high standards in customer service
• Mets financial metrics including: service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as, staffing, scheduling and coaching
• Responsible for the management of all personnel including (but not limited to): recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
• Conducts regular performance reviews and provides constructive feedback to enhance team performance
• Creates and maintains staff schedules to ensure adequate coverage during peak hours
• Responsible for store's inventory
• Helps forecast sales, growth trajectories and expansion plans.

Financial Management:

• Collaborates with the store owner to develop and manage the salon budget
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth
• Implements strategies to achieve sales targets and profitability goals

Customer Service:

• Oversees the delivery of high-quality services and ensures client satisfaction
• Addresses client issues and concerns, providing resolutions in a timely and professional manner
• Maintains a positive and welcoming environment for clients and staff

Training and Servicing:

• Responsible for performing services on guests and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth

Marketing:

• Works with your owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Coordinates and promotes special events, promotions, and collaborations to increase salon visibility
• Affords assistance with Social Media as needed

Qualifications

Salon Management: One year minimum experiences.

Experience in a retail sales company.

Experience in dermaplaning, chemical peels, HydraFacial, brows and lashes

Able to pivot, adjust and be flexible

Strong time management

Strong training and coaching skills

Additional Qualities

Texas Esthetics License is required

One year of Salon Manager experience is preferred