Store Director, Valley Fair

Job Responsibilities

• Support the sales team in every capacity to achieve budget
• Analyze and monitor store KPI’s on a daily, weekly and monthly basis to implement action plans to achieve target KPI’s
• Maximize the business potential of the market
• Annually, propose a store strategy to the VP of Retail to meet all store goals and objectives.
• Develop a business plan and coordinate execution and implementation cross functionally
• Identify opportunities to improve performance
• Manage personnel costs keeping in line with the set budget
• Control discount activity to compliance with policies
• Maximize sales by category
• Analyze performance by category and partner with the Merchandising team to validate action plan in order to drive a positive and sustainable difference

Team Leadership

• Lead, coach, and motivate team to perform at their highest potential
• Accountable for the growth and development of direct reports
• Monitor the execution of Bulgari selling ceremony to achieve the best quantitative and qualitative business results
• Coach the sales team on how to deliver a unique and memorable shopping experience, observing the sales floor and providing feedback accordingly
• Manage performance review and development plans for all direct reports
• Ensure all staff receives monthly, quarterly and annual feedback
• Ensure behavior reflects the Bulgari brand and people values, showing pride, enthusiasm, commitment and initiative
• Acknowledge and monitor store schedules
• Ensure the integrity of payroll and the payroll process

Store Operations

• Optimize in front of house presence by managing a schedule of at least 70% of time on the floor in store and 30% focus on back office activities
• Guarantee the implementation of the VM guidelines in accordance to the corporate VM Dept.
• Ensure retail operations procedures, and best practices are being adhered to
• Partner with Retail Operations to ensure adherence to loss prevention policies and procedures and proactively identify trends that support achieving all inventory goals

CRM and Market

• Drive the in-store shift from walk-in customer outreach to meaningful client relationship building by supporting the development of a robust client development strategy
• Competitor Market Awareness
• Strictly monitor the luxury jewelry market performance, including product, price, promotions and competitors activities and make suggestions
• Develop a holistic marketplace strategy, identifying and recommending key partners to accelerate future growth and develop new relationships

Profile

• At least 10 years work experience in luxury retail environment
• Ability to leverage networks by cultivating industry related relationships
• Ability to think strategically, make sound decisions and put in place the proper business actions
• Availability on Weekdays and Weekends, Evenings & Holidays
• Knowledge of Microsoft Office programs and Store operation applications

Additional Information

Compensation: $150,000 - $165,000