Store Director

About Us

Healthy Living is a locally owned, independent chain of supermarkets serving communities in Vermont and New York. Our mission is to fuel a passion for great food, health, and well-being and be the place where people gather to shop, eat, and work. We are committed to providing super healthful, innovative, and delicious food while maintaining exceptional hospitality and creating an inviting place to shop and eat. We prioritize our relationships with local farmers and producers and actively contribute to our community.

We focus on teamwork, support a collaborative environment, put curiosity and great ideas first, are dedicated to providing an exceptional guest experience, build community relationships, love food and cooking, and have fun while working hard!

About the Role

The Store Director is responsible for leading all day-to-day operations while carrying out the vision and objectives of Healthy Living’s Senior Leadership Team and Store Owners. This role ensures exceptional retail conditions, maintaining a store environment that is clean, safe, visually compelling, and aligned with brand standards. The Store Director provides strong, people-centered leadership by offering thoughtful coaching that supports growth, clarity, and empowerment across the management team and hourly staff. Equally important, the Store Director upholds a culture of accountability—setting clear expectations, following through consistently, and ensuring that all policies, procedures, and protocols established by the Senior Leadership Team are maintained.

Responsibilities

• Oversee and be accountable for day-to-day store operations, ensuring an organized and smoothly run operation.
• Work to ensure a stable, profitable, and growing business.
• Develop and recommend store goals, performance objectives, guidelines, and best practices based on Store Owners and/or CFO’s guiding principles.
• Monitor and manage store operations throughout the various departments.
• Promote and empower continuous quality improvement across all departments.
• Work with Purchasing and Receiving Departments to establish procedures to monitor and manage store inventory.
• Ensure staff are treated fairly and provided a positive, energetic, and joyful work community in accordance with State and Federal law and employee personnel policies.
• Ensure adherence to policies and procedures as outlined in the Staff Resource Guide.
• Ensure compliance with all applicable laws: licenses, permits, and health & safety regulations; manage and monitor compliance with applicable federal and state health and safety laws.
• Ensure the store provides a safe work environment for all staff and guests; work with Training Specialist and HR to ensure all staff are trained in and follow all organizational safety procedures and guidelines.
• Motivate and inspire the Management team and all staff.
• Build a strong Management team through mutual trust, respect, and coordination; promote and encourage the same between management and staff.
• Provide a model of supportive, participatory, and servant leadership promoting concepts of team building and empowerment.
• Work with HR to interview and hire management and supervisory staff.
• Supervise and regularly evaluate the performance of department supervisors and buyers; perform regular and timely performance reviews.
• Oversee, assist, provide leadership to, and supervise all department managers in planning and performance to achieve all individual department and store goals and objectives.
• Provide and coordinate Manager training as necessary to ensure success; foster a work environment that promotes ongoing education and development.
• Work with HR on all disciplinary actions and terminations for management/supervisory staff.
• Set performance goals for managers/supervisors to support short and long-term plans and hold them accountable to these objectives.
• Work with VP of Ops and HR to maintain an organizational staffing structure that supports Healthy Living’s financial goals and objectives while promoting fair distribution of work and outstanding hospitality to guests.
• Schedule and lead monthly management team meetings.
• Demonstrate an understanding of and commitment to Healthy Living’s Mission, Vision, Values, Culture, Guiding Principles, and Policies.
• Participate with the Leadership Team as a co-leader in identifying emerging trends and progressive practices, and establishing organizational short and long-term goals and objectives.
• Attend all meetings with Leadership as required.
• Act as the communication liaison between Store Owners, Managers, and Staff.
• Work with Store Owners and HR regarding instances where it is believed a policy of Healthy Living should be modified, discontinued, or replaced.
• Communicate regularly and keep the Leadership Team informed regarding operations, community affairs, potential legal issues, and all other matters relevant to the successful operations of Healthy Living.
• Work with Store Owners, Marketing/Design team to monitor and manage guest and community relations.

Requirements

• High School diploma; Bachelor’s degree in Business or a related field preferred.
• At least 4 years of management/progressive supervisory experience, preferably in a natural foods/grocery retail environment.
• At least 5 years of experience in a retail environment, preferably in the natural foods/grocery industry.
• Previous experience with financial management/cash management.

What Excellence Looks Like

The Store Director embodies the vision of the company. In this role, the excellent Store Director follows the owners’ lead in thoroughly understanding the company culture and helping the Management Team rise to new heights of service to their staff and hospitality to our guests. As it pertains to general management, we strive to create a workplace where creativity, freedom, accountability to one's self and one's team, and joy abound. Staff enjoy interesting jobs with opportunities to be creative, open communication abounds, and the opportunity to move up in the organization is ever-present. This environment of openness, service, and joy comes from the top down, and the Store Director is a leading example of allowing every staff person the freedom to do their job and develop their skills while being held accountable for every action.

The excellent Store Director is focused on the bigger picture and exudes a calm, positive confidence that sets the energy of the entire store. From that vantage point, they give guidance, teaching, and service to the team of Managers and Supervisors, always leading through example with the highest energy. They manage in ways that inspire and compel Managers and their staff to follow, setting clear expectations and giving consistent feedback.

Healthy Living's 8 Essential Behaviors

• Make Someone’s Day: You’re here because you’re a true 51%er and bring genuine enthusiasm to work daily. You get a warm, fuzzy feeling when helping others—staff and guests! You see getting to “yes” as a super-fun challenge and readily interact with every guest. You love seeing guests leave happier than when they arrived. When teammates are having a tough day, you use positive energy to lift them up. When you smile, everyone smiles.
• Move Fast and Be Thorough: You work with a purposeful sense of urgency. You achieve excellence in your job by completing tasks quickly, efficiently, and with great skill while remembering to look up and connect with each guest. You love getting the job done and doing it well.
• Create a Team People Want to Stay On: Your genuine, positive energy contributes to an upbeat, effective team where you and your co-workers thrive and express a desire to stay and grow together. You treat teammates with respect and kindness every day, offer empathy, and bring special skills to the team that are respected by your teammates.
• Show Up: You show up to work fully present for your teammates, guests, and trade partners. You’re a reliable, invested member of the team and bring authentic, positive energy to work every day.
• Deep Down You Care: The words, “What can I do?” and “How can I help?” fly out of your mouth because you recognize that the collective goal of the team and the store is bigger than the task at hand. You anticipate the needs of coworkers and guests and are proactive in helping others.
• Come with a Solution: You have a keen eye for identifying pain points in our systems but always come to the table with a solution. You think outside the box, are creative in solving problems, and adapt to change with grace. You always speak up and let us know what you need!
• Own It: You hold yourself accountable and are accountable to your teammates. When there is an issue, you ask, “What can I do to help fix it?” When there is success, you and your team celebrate! The details matter, and you are attentive to all of them.
• Seek Knowledge: At Healthy Living, we love learning and are naturally curious. We love feedback; it is an opportunity to improve ourselves. You reflect deeply on feedback by frequently looking inward and evaluating your own performance. You are personally fulfilled by helping others grow and love taking on new challenges and opportunities to learn.

Pay

This is a full-time salaried position with a starting range between $89,440–$109,012, depending on experience.

Benefits

• Health Insurance (we pay 75%, you pay 25% for single health benefits).
• Dental and Vision Insurance.
• Short-Term Disability Insurance.
• Life Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• Flex Spending Accounts.
• Health Spending Accounts.
• Paid time off (full-time staff receive 2 weeks; gain an additional week on 1st and 4th anniversaries).
• Sick time (part-time staff receive 40 hours of sick time a year).
• Paid Maternity/Paternity time: up to 8 weeks paid time off.
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements.
• 401(k): 100% match of the first 3% of the staff member’s contribution; 50% match on contributions above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one.
• Income advance program with North Country Federal Credit Union (a loan program to help you get money).
• Free Celtics tickets.
• Plus many more!

Location: 222 Dorset St.