Store Customer Service Specialist - Part Time (Oxnard)
This part-time role is located at Store 721072: 1831–1833 Ventura Blvd, Oxnard, CA 93036.
About the role
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They resolve customer concerns, maintain product knowledge, and uphold store visual standards while meeting sales goals.
Duties involve customer interaction (including minors), handling cash and payments, accessing electronic equipment, managing personal information, and safeguarding store merchandise and assets. A criminal-history review is required to protect the business, customers, staff, and public safety.
Responsibilities
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with company policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load and unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition of assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the U.S. without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver’s License
- Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
- Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Qualifications
- High School diploma or GED (preferred)
- At least one (1) year of experience in delivery, retail, or customer service (preferred)
- Previous work experience selling paint and paint-related products (preferred)
- Previous work experience operating tinting and mixing equipment (preferred)
- Ability to read, write, comprehend, and communicate in more than one language (preferred)
- Ability to read, write, comprehend, and communicate in Spanish (preferred)
Benefits
Sherwin-Williams offers a wide range of world-class benefits designed to support employees and their families in health, well-being, retirement, and daily life. A general description of benefits can be found at http://www.myswbenefits.com/ under “Candidates.”
Pay
Compensation decisions depend on skill sets, experience, training, licensure, certifications, and business needs. The wage range for this role is provided considering these factors and may vary based on geographic location.