Store Customer Service Specialist - Fulltime (La Jolla)

This full-time position is located at Store 701537: 7477 Girard Ave, La Jolla, CA 92037.

About the role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. This role is essential to achieving excellent customer service while meeting the store’s sales goals. Duties involve customer interaction, handling cash and payments, accessing electronic equipment and personal information, and managing store merchandise.

A review of criminal history is required for this position to protect the business, its operations, reputation, and the safety of customers, staff, and the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load and unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for an employment work visa now or in the future
• Must have a valid, unrestricted Driver’s License
• Able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Qualifications

• Minimum: High School diploma or GED
• Preferred: At least one (1) year of experience working in delivery, retail, or customer service
• Previous work experience selling paint and paint-related products
• Previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make spaces brighter and stronger. We invest in our employees through rewards, benefits, and opportunities for growth, supporting both career development and personal well-being. Our inclusive team is committed to our communities and to creating possibilities for all.

Benefits

A general description of benefits offered can be found at http://www.myswbenefits.com/. Benefits may include:

• Retirement plans
• Health care coverage
• Total well-being programs
• Commuter benefits

Compensation decisions are based on factors such as skill sets, experience, training, and business needs. The wage range for this role reflects these considerations.