Commercial Store Customer Service Specialist - Full-time

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists promptly resolve customer concerns to ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. The role focuses on achieving excellent customer service while consistently meeting the store’s sales goals.

Full-time position at Store #701645, located at 1701 Chambers Rd Ste A, Aurora, CO 80011.

Responsibilities

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistent with policies and procedures
• Maintain precise work order files and formulas
• Tint and mix products, as needed, to customer specifications
• Clean store equipment
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Suggest ways to improve sales

Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Qualifications

• High School diploma or GED (preferred)
• At least one (1) year of experience working in a delivery, retail, or customer service position (preferred)
• Previous work experience selling paint and paint-related products (preferred)
• Previous work experience operating tinting and mixing equipment (preferred)
• Ability to read, write, comprehend, and communicate in more than one language (preferred)
• Ability to read, write, comprehend, and communicate in Spanish (preferred)

Benefits

• Health benefits, including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Retirement and saving benefits
• Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays

For more information about our benefits, visit http://www.myswbenefits.com/.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We invest in our employees through rewards, benefits, and opportunities to learn, develop new skills, and grow contributions. We foster an inclusive team and are committed to our own and broader communities.