Store Customer Service Full-time

About the Company

Melaleuca has been enhancing lives since 1985 with a mission to promote physical, environmental, financial, and personal wellness. Known as The Wellness Company, we manufacture and sell high-quality, natural health products to help people live healthier, happier lives. With over $2 billion in annual revenue, 4,000 team members, and operations in 19 countries, Melaleuca is poised for continued rapid growth.

About the Role

As a Customer Service Specialist at our Melaleuca Store, you will provide world-class service to customers and employees, ensuring minimal wait times and a clean, well-stocked store. You will educate customers on Melaleuca products and services, increase average orders through sales techniques, and maintain store presentation and inventory.

Responsibilities

• Assemble and display product specials and graphics in a professional presentation.
• Ensure shelves are stocked by ordering, checking inventory levels, and restocking as needed.
• Answer customer inquiries with knowledgeable and professional assistance.
• Increase sales by recommending additional products or tools (e.g., books, tapes, specials).
• Log customer orders accurately and courteously, ensuring familiarity with all products, policies, and procedures.
• Fill over-the-counter orders accurately by locating items, bagging orders, and assisting customers.
• Maintain a clean and professional store atmosphere through cleaning, arranging, and displaying products.
• Assist with cash reconciliation and balancing tills daily.
• Follow proper opening and closing security routines.
• Perform other duties as assigned or needed.

Requirements

• Thorough knowledge of company policies, procedures, and the marketing plan.
• 10-key by touch and 40 WPM typing speed.
• Strong organizational and detailed work skills.
• Ability to analyze problems and create solutions.
• Ability to work independently, professionally, and follow through on projects.
• Strong prioritization and organizational skills.
• Ability to maintain confidentiality in sensitive areas.
• Excellent written and verbal communication skills.
• Ability to work under stress and stand for the duration of the shift.
• Manual dexterity for tasks such as stapling, collating, sorting, filing, typing, writing, wiping, dusting, cleaning, and toting.
• Ability to communicate effectively (hearing and speech) with individuals in person and by phone.
• Ability to visually read reports, computer screens, bottles, products, and batch numbers.
• Computerized accounts receivable experience.
• Good math skills (addition, subtraction, multiplication, and division).
• Strong customer relation skills for handling conflict situations.
• Ability to lift a minimum of 40 lbs and perform pulling, stretching, bending, and lifting for the duration of the shift.
• Ability to perform essential duties with efficiency and accuracy.

Additional Qualifications

• Ability to climb stairs.
• Proficiency in word processing, graphics, and spreadsheet software.
• Willingness to work overtime as needed.

Benefits

• Competitive wage and bonus incentive program.
• Comprehensive benefits for full-time team members, including health coverage and retirement plans.
• Longevity bonus.
• On-site fitness center, free concierge service, and restaurant.
• Company parties and countless community discounts.
• Open-door policy and a family-like, values-driven culture.