Store Counter Sales (Part Time)

About the Role

As a NAPA Counter Sales associate, you are the “face of the retail store” and the go-to person for customers entering our stores with all of their automotive needs. While mechanical expertise (e.g., tearing down and rebuilding an engine) is a plus, the key requirement is a background and knowledge of automotive parts. This role is ideal whether you're seeking a long-term career as a Parts Specialist, part-time or full-time work, or an entry point to explore other opportunities within NAPA.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use your parts knowledge to assist other NAPA team members in answering customer questions.
• Deliver outstanding customer care and interactions with everyone who visits the store.
• Bring customer focus and high energy to our fast-paced environment.
• Welcome retail customers and engage with them to provide a positive experience.
• Utilize technology, including computers, cash registers, telephones, and paper catalog systems.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or the automotive industry, or a willingness to learn all things auto parts.
• High School Diploma or GED; technical or trade school courses or degree are a plus.
• Excellent verbal and written communication skills.
• Comfort in fast-paced retail environments.
• Strong listening skills and empathy for customers.

Preferred Qualifications

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric mindset (both external and internal).
• ASE Certifications.

Benefits

• Competitive pay.
• Outstanding health benefits and 401K.
• Stable company (Fortune 200 with a “family” feel).
• Culture of promotion from within, creativity, and problem-solving.
• Great training and ongoing development with support from leadership and your team.