Store Counter Sales

About the role

We are seeking talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will be the face of our retail stores, providing auto parts solutions and exceptional customer care.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology such as computer, cash register, telephone, and paper catalog system

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts
• High School Diploma or GED
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers

Qualifications

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging and inventory management systems (a plus)
• Customer-centric (external/internal)
• ASE Certifications (optional but preferred)

Skills

• Customer service skills
• Parts knowledge
• Technology proficiency (computer, cash register, telephone, paper catalog system)

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company
• Culture of promotion from within
• Training and ongoing development
• Professional development opportunities
• Wellness programs

Pay

The starting hourly rate is $16.00. Pay progression occurs within 12 months of hire for many hourly positions, while others may have different starting rates based on individual skills, experience, and qualifications.

Schedule

Details on the schedule will be provided upon hiring.