Store Counter Sales

About the role

We are seeking talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will serve as the primary point of contact for our customers, providing them with automotive solutions both in-store and over the phone.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members in answering questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Utilize technology such as computers, cash registers, telephones, and paper catalogs

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts
• High School Diploma or GED
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers

Qualifications

• Technical or Trade school courses or degree
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems (a plus)
• Customer-centric (external/internal)
• ASE Certifications (optional but preferred)

Skills

• Customer service skills
• Parts knowledge
• Technology proficiency (computer, cash register, telephone, paper catalog system)

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company
• Culture of promotion from within
• Training and ongoing development
• Professional development opportunities
• Wellness programs