Store Counter Sales

About the role

We are looking for talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will be the face of our retail stores, providing exceptional customer service and assisting with automotive needs.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology such as computer, cash register, telephone, and paper catalog system

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts
• High School Diploma or GED
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers

Qualifications

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems (a plus)
• Entirely customer-centric (external/internal)
• ASE Certifications (optional but preferred)

Skills

• Customer-centric mindset
• Strong communication skills
• Ability to multitask in a fast-paced environment
• Basic knowledge of automotive parts and services

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company with a “family” feel
• Culture of promotion from within
• Training and ongoing development
• Professional development opportunities
• Wellness programs

Pay

This position offers an hourly pay of $18.75. Pay progression with set starting rates and reaching the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Schedule

Hours vary depending on the store location and shift. Full-time and part-time positions are available.