Store Counter Sales

About the role

As a NAPA Counter Sales associate, you are the “face of the retail store” and the go-to person for customers entering our stores with all of their automotive needs. This role is ideal whether you're looking to build a long-term career as a Parts Specialist, work full-time or part-time, or explore other opportunities within NAPA.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use your parts knowledge to assist other NAPA team members in answering customer questions.
• Deliver outstanding customer care and interactions with everyone who visits the store.
• Bring customer focus and high energy to our fast-paced environment.
• Welcome retail customers and engage with them to provide a positive experience.
• Utilize technology such as computers, cash registers, telephones, and paper catalog systems.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry, or a willingness to learn all things auto parts.
• High School Diploma or GED; technical or trade school courses or degree are a plus.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced retail environment.
• Strong listening skills and empathy for customers.

Qualifications (Preferred)

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric mindset (both external and internal customers).
• ASE Certifications.

Benefits

• Competitive pay with a starting hourly rate of $23.00 (rate may vary for other positions based on skills, experience, and qualifications).
• Comprehensive health insurance (medical, dental, and vision plans).
• Retirement plan: 401(k) with company match.
• Paid time off: vacation, personal days, holidays, sick days, and parental leave.
• Employee stock purchase plan.
• Tuition reimbursement and professional development opportunities.
• Wellness programs.

Culture

• Stable Fortune 200 company with a “family” feel.
• Culture of promotion from within, creativity, and problem-solving.
• No two days or career paths are the same.
• Great training and ongoing development with support from leadership and your team.