Store Counter Sales

About the role

We are seeking talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will be the face of our retail stores and the first point of contact for all automotive needs.

Responsibilities

• Provide auto parts answers and solutions for both retail and wholesale customers in person at the counter and over the phone
• Use your parts knowledge to assist other NAPA team members in answering questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Utilize technology such as computers, cash registers, telephones, and paper catalogs

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or willingness to learn all things auto parts
• High School Diploma or GED
• Excellent verbal and written communication skills
• Great listening skills and empathy for customers

Qualifications

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging and inventory management systems (a plus)
• Customer-centric (external/internal)
• ASE Certifications (optional but preferred)

Skills

• Customer service skills
• Technical skills (computer, cash register, telephone, paper catalog system)

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company (Fortune 200 with a "family" feel)
• Culture of promotion from within
• Training and ongoing development with support from multiple leaders/your team

Pay

This position offers a starting hourly rate of $18.75. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications.

Schedule

Details on schedule will be provided during the hiring process.