Store Counter Sales

About the role

A NAPA Counter Sales associate serves as the “face of the retail store” and the primary point of contact for customers seeking automotive parts and solutions. This role is ideal for individuals with automotive parts knowledge, whether gained through professional experience or personal passion. We welcome candidates looking for full-time or part-time work, as well as those interested in exploring long-term career opportunities within NAPA.

Responsibilities

• Provide accurate auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Assist other NAPA team members with customer questions using your parts knowledge.
• Deliver outstanding customer service and positive interactions with everyone who visits the store.
• Engage retail customers to create a welcoming and helpful in-store experience.
• Utilize technology, including computers, cash registers, telephones, and paper catalog systems, to fulfill customer needs.

Requirements

• Valid Driver’s License.
• Previous experience in a parts store or automotive industry, or a willingness to learn all aspects of auto parts.
• High School Diploma or GED; technical or trade school courses or degree are a plus.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced retail environment.
• Strong listening skills and empathy for customers.

Preferred Qualifications

• Background or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership environments.
• Experience in a parts store, auction, retail store, or auto body/collision shop.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric mindset, both for external and internal customers.
• ASE Certifications.

Benefits

• Competitive pay with a starting hourly rate of $25.50 for this position.
• Comprehensive health insurance, including medical, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, personal days, holidays, sick days, and parental leave.
• Employee stock purchase plan.
• Tuition reimbursement and professional development opportunities.
• Wellness programs.

About the company

NAPA is a stable, Fortune 200 company with a family-like culture. We emphasize promotion from within, creativity, and career growth, ensuring no two days or career paths are the same. Comprehensive training and ongoing development are supported by multiple leaders and team members.