Store Counter Sales

About the role

We are seeking talented individuals to join our NAPA family. As a NAPA Counter Sales Associate, you will be the face of our retail stores and the first point of contact for all automotive needs.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members and answer questions for customers
• Provide outstanding customer care and interactions with everyone who comes into our NAPA Store
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

Requirements

• Valid Driver’s License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED
• Excellent verbal and written communication skills
• Lovely fast-paced retail environments
• Great listening skills and empathy for customers

Qualifications

• Technical or Trade school courses or degree
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems (a plus)
• Entirely customer-centric (external/internal)
• ASE Certifications (optional but preferred)

Skills

• Customer-centric
• Fast-paced retail environments
• Great listening skills
• Empathy for customers

Benefits

• Awesome people and brand
• Competitive Pay
• Outstanding health benefits and 401K
• Stable company
• Culture of promotion from within
• Training and ongoing development
• Professional development opportunities
• Wellness programs