Store Clerk with Receiving Duties

About the role

To drive sales and support the goals of the co-op by ensuring fully stocked shelves while providing the highest standards of customer service.

Responsibilities

• Exceed our customers’ expectations for service and provide a clean, organized, inclusive store environment and store experience for all people, in accordance with the Co-op’s customer service standards.
• Provide outstanding internal and external customer service: consistent, prompt, friendly, courteous and professional.
• Maintain communication through the customer comment box and other methods as directed.
• Maintain a calm and friendly attitude with all customers and in all situations, striving to deescalate challenging situations with the support of the store team.
• Inform customers of co-op information, for example new products, specials, educational materials, and upcoming events.
• Understand and communicate the 'cooperative difference' and the particulars of membership to shoppers and staff alike.
• Work to advance the mission of the Co-op through outstanding service to everyone we touch every day.
• Communicate honestly, openly and respectfully with everyone in the organization; ensure that you have been understood.
• Stay informed by consistently reading and responding to all forms of communication from others; emails, time clock messages, texts, logbooks.
• Communicate needs promptly and efficiently.
• Resolve conflicts promptly; ask for assistance as needed.
• Stock, rotate, front and face all displays and shelves.
• Check product condition and invoice accuracy on all deliveries.
• Cook out storage of items for return with supervisor.
• Process invoices according to established guidelines.
• Properly dispose of un-sellable items.
• Perform all other duties as assigned by supervisory personnel.
• Coordinate with vendors and delivery drivers to schedule and receive product deliveries during stores structured receiving hours.
• Inspect all incoming shipments for quality, quantity, and accuracy against purchase orders and invoices.
• Verify product temperature upon arrival for all perishable goods and document compliance with food safety standards.
• Adequately code all invoices and submit them to the accountant.
• Note and report any discrepancies, damages, or shortages and make clear notation on invoice and file for credits.
• Track and reconcile all credits applied for.
• Accurately sign for deliveries and manage all associated paperwork (invoices, bills of lading, credit memos).
• Organize and file receiving paperwork for review and record-keeping.
• Assist with inventory counts.
• Properly stage and store received products in the designated areas (e.g., dry storage, refrigerated coolers, freezers) following FIFO (First-In, First-Out) principles.
• Break down and condense packaging and bulk items efficiently.
• Ensure all storage areas remain clean, organized, and accessible, adhering to health and safety regulations.
• Place replenishment orders as requested by Center Store Department Manager.
• Alert relevant department managers and leads (e.g., Produce, Dairy, Grocery, Meat, Bulk, and Deli) immediately upon receipt of their product.
• Communicate any delays, issues, or unusual changes in delivery schedules or product quality to the leadership team.
• Operate necessary equipment (e.g., pallet jacks, hand trucks) safely and responsibly.
• Maintain the cleanliness and organization of the receiving area and dock.
• Direct the work and flow of all center store products: set up stock for department clerks, set daily stocking goals, set and oversee the expected pace of all department clerks.
• Adhere to all policy manual contents.
• Wear proper clothing in accordance with the Co-op dress Code during shift, including nametag.
• Clock in and out on time.
• Coordinate break schedules to support staff while ensuring an excellent customer experience.
• Assist in inventory counts, storewide cleaning, and other projects as needed.
• Attend department meetings and training as requested.
• Participate in evaluations as requested.
• Ensure that department display units, coolers, work areas, storage areas, and sales floor are clean and orderly.
• Use equipment and materials properly in a safe manner that will not lead to injury of self or others.
• Protect the safety of self, co-workers, and Co-op customers at all times.
• Report any potentially harmful equipment or situations to co-op management without delay.
• Report safety-related accidents and incidents immediately to co-op management.
• Follow all safety policies and procedures outlined in the Emergency Preparedness Manual and other SOPs as needed.
• Follow all safe food handling guidelines as required by local, state, and federal laws.
• Model high standard of customer service.
• Uphold all DPFC policies.
• Minimize absences and be punctual.
• Disseminate ideas, proposals and other information in a clear, effective and timely manner.
• Take frequent opportunities to recognize good work.
• Maintain positive relationships with outside professionals.
• Perform other duties and work as assigned.

  Requirements

  • Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
  • Ability to lift and carry up to 30 pounds frequently.
  • Ability to lift and carry up to 50 pounds occasionally.
  • Ability to be present and working in assigned area for up to 3 hours without rest.
  • Ability to bend, stoop, squat, kneel, climb stairs or ladder.
  • Ability to reach above shoulder height occasionally.
  • Ability to talk and hear to communicate with customers.
  • Finger and hand dexterity with ability to grasp and hold items of different sizes.
  • Vision ability – close, distance, peripheral vision and depth perception.
  • Ability to read register screen and product and shelf labels.
  • Physical Job Requirements: Ability to work well with others in a cooperative environment, Good communication and listening skills, Ability to provide superior customer service, Attention to detail, Follow through with delegated tasks, Basic math skills, Comfort with technology-register functions, scanning technology, Remain calm under pressure, Accept direction willingly.