Store Associate

About the role

Underground Printing (UGP) is looking for personable store employees to work at our Boulder location. This is a perfect job for someone that simply loves College Athletics! This role will be responsible for assisting customers, maintaining a store's appearance, restocking inventory, and facilitating sales transactions. The Store Associate will be a member of the Sales Vertical and Store Associate team, reporting to a Sales Manager. This position is classified as 100% In Person position reporting to the assigned store location.

Responsibilities

• Greet customers and provide a welcoming and friendly atmosphere
• Assist customers in finding products and provide recommendations based on their needs
• Assist customer inquiries, both retail and custom, and provide information about products, services, and promotions, if possible. If unable, will provide customer information and provide it to the Sales Manager
• Handle customer complaints or concerns and escalate as necessary
• Ensure a positive shopping experience for customers
• Actively engage with customers to promote and sell products
• Demonstrate product knowledge and highlight features and benefits
• Use effective sales techniques to upsell and cross-sell products
• Meet or exceed sales targets and contribute to overall store revenue
• Process customer transactions accurately and efficiently
• Assist with merchandising activities, including stocking shelves, organizing displays, and arranging products
• Ensure products are properly labeled with accurate pricing and information
• Maintain a clean and well-presented store environment
• Monitor inventory levels and inform supervisors of any stock shortages or excesses
• Participate in periodic inventory counts
• Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness
• Follow store policies and procedures, including handling cash and credit card transactions
• Collaborate with the Sales Manager to ensure smooth operations and effective teamwork
• Attend and actively participate in staff meetings and training sessions
• Adhere to company guidelines and regulations, including dress code and code of conduct
• Effectively and efficiently review and ship online orders daily
• Complete Sales Associate Lessonly Training to have a base understanding of the custom printing side of the business
• Become familiar with the Core Samples in store and on our website
• Assist customers in creating quotes and placing custom orders in the absence of a Sales Manager
• Provide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed

How will we measure success?

• Show up to work and create a positive work environment for customers and other team members
• Complete the daily checklist to ensure cleanliness and smooth operations of the store

Requirements

• Active campus involvement
• Excellent marketing and communication skills
• Advanced organizational skills
• PC Proficient with experience with MS Office Suite, Gmail and Google documents
• Sales and customer service experience is preferred
• Be a representative of our company core values: Show Up, Work Hard, Be Respectful & Honest, Strive for Excellence, Do What You Say and Promote Diversity, Equity & Inclusion

Possible future path for career advancement

• Customer Success Representative
• Assistant Sales Manager
• Sales Manager