Store Associate

About the Company

Underground Printing (UGP) helps bring customer communities to life through custom branded apparel and merchandise. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies for five consecutive years. The company operates a 172,000 SF screen printing and embroidery production facility in Michigan with over 300 employees, consistently ranking among the top 10 largest screen printers by volume in the U.S. UGP serves both B2C and B2B customers, including non-profits, retailers, and universities, through its store and office locations nationwide. The company also supports brands and licensors in selling online via company-branded and marketplace websites.

About the Role

This position is ideal for someone who loves College Athletics. The Store Associate will assist customers, maintain store appearance, restock inventory, and facilitate sales transactions. This role is 100% in-person at the assigned store location and reports to a Sales Manager. Potential career advancement paths include Customer Success Representative and Sales Manager.

Responsibilities

• Customer Service
  • Greet customers and provide a welcoming and friendly atmosphere.
  • Assist customers in finding products and provide recommendations based on their needs.
  • Address customer inquiries and provide information about products, services, and promotions; escalate to the Sales Manager if needed.
  • Handle customer complaints or concerns and escalate as necessary.
  • Ensure a positive shopping experience for all customers.
• Sales and Upselling
  • Actively engage with customers to promote and sell products.
  • Demonstrate product knowledge and highlight features and benefits.
  • Use effective sales techniques to upsell and cross-sell products.
  • Meet or exceed sales targets and contribute to overall store revenue.
  • Process customer transactions accurately and efficiently.
• Merchandising and Product Display
  • Assist with merchandising activities, including stocking shelves, organizing displays, and arranging products.
  • Ensure products are properly labeled with accurate pricing and information.
  • Maintain a clean and well-presented store environment.
  • Monitor inventory levels and inform supervisors of any stock shortages or excesses.
  • Participate in periodic inventory counts.
• Store Operations Support
  • Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness.
  • Follow store policies and procedures, including handling cash and credit card transactions.
  • Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
  • Attend and actively participate in staff meetings and training sessions.
  • Adhere to company guidelines and regulations, including dress code and code of conduct.
  • Review and ship online orders daily.

How Success is Measured

• Show up to work and create a positive work environment for customers and team members.
• Complete the daily checklist to ensure cleanliness and smooth store operations.

Requirements

• Active campus involvement.
• Excellent marketing and communication skills.
• Advanced organizational skills.
• PC proficiency with experience in MS Office Suite, Gmail, and Google Documents.
• Sales and customer service experience is preferred.
• Represent the company’s core values: Show Up, Work Hard, Be Respectful & Honest, Strive for Excellence, Do What You Say, and Promote Diversity, Equity & Inclusion.