Store Associate

Underground Printing (UGP) helps bring customer communities to life through custom branded apparel and merchandise. UGP has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 5 years in a row. We produce all printed apparel in our main factory in Michigan, with 172,000 SF of screen printing and embroidery production and over 300 employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers. We serve both B2C and B2B customers such as non-profits, retailers, and universities through our store and office locations across the United States. Additionally, we help brands and licensors sell online through company-branded and marketplace websites.

About the role

This role is perfect for someone who loves College Athletics! The Store Associate will assist customers, maintain store appearance, restock inventory, and facilitate sales transactions. This position is 100% in-person at the assigned store location. Possible career advancement paths include Customer Success Representative, Assistant Sales Manager, and Sales Manager.

Responsibilities

• Customer Service
  • Greet customers and provide a welcoming and friendly atmosphere.
  • Assist customers in finding products and provide recommendations based on their needs.
  • Handle customer inquiries, both retail and custom, and provide information about products, services, and promotions. If unable to assist, escalate to the Sales Manager.
  • Address customer complaints or concerns and escalate as necessary.
  • Ensure a positive shopping experience for customers.
• Sales and Upselling
  • Actively engage with customers to promote and sell products.
  • Demonstrate product knowledge and highlight features and benefits.
  • Use effective sales techniques to upsell and cross-sell products.
  • Meet or exceed sales targets and contribute to overall store revenue.
  • Process customer transactions accurately and efficiently.
• Merchandising and Product Display
  • Assist with merchandising activities, including stocking shelves, organizing displays, and arranging products.
  • Ensure products are properly labeled with accurate pricing and information.
  • Maintain a clean and well-presented store environment.
  • Monitor inventory levels and inform supervisors of any stock shortages or excesses.
  • Participate in periodic inventory counts.
• Store Operations Support
  • Assist with opening and closing procedures, including cash register reconciliation, security checks, and store cleanliness.
  • Follow store policies and procedures, including handling cash and credit card transactions.
  • Collaborate with the Sales Manager to ensure smooth operations and effective teamwork.
  • Attend and actively participate in staff meetings and training sessions.
  • Adhere to company guidelines and regulations, including dress code and code of conduct.
  • Review and ship online orders daily.
• Custom Sales Support
  • Complete Sales Associate Lessonly Training to gain a base understanding of the custom printing side of the business.
  • Become familiar with the Core Samples in-store and on our website.
  • Assist customers in creating quotes and placing custom orders in the absence of a Sales Manager.
  • Provide assistance to the Sales Manager with gathering leads, interacting with quotes, and other duties as needed.

How we measure success

• Show up to work and create a positive work environment for customers and other team members.
• Complete the daily checklist to ensure cleanliness and smooth operations of the store.

Requirements

• Active campus involvement.
• Excellent marketing and communication skills.
• Advanced organizational skills.
• PC proficiency with experience in MS Office Suite, Gmail, and Google documents.
• Sales and customer service experience is preferred.
• Represent our company core values: Show Up, Work Hard, Be Respectful & Honest, Strive for Excellence, Do What You Say, and Promote Diversity, Equity & Inclusion.