Store Associate

Working for Goodwill of South Mississippi is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too.

Benefits

• Comprehensive health plan (medical, dental, and prescriptions)
• Dental and life insurance
• Available supplemental life, accident, illness, and disability coverage
• 403(b) Retirement Savings program
• Paid time off
• Employee discounts for all retail team members

Responsibilities

Customer & Community

• Collaborate with customers to understand and deliver their needs and expectations
• Communicate Goodwill’s Mission and Focus
• Provide exceptional customer service throughout the store
• Build and maintain internal and external customer satisfaction
• Assist customers with merchandise selection, including suggestion selling
• Proactively acknowledge, greet, and help customers in any area of the store
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods
• Assist donors with unloading donations and loading sold goods
• Ask the donor if they would like a receipt and provide a donation receipt when requested
• Collect donor information and enter into the system for tracking
• Provide a positive experience to donors, even when turning down donations that are not accepted

Operational Excellence

• Utilize the donation tracking system to acknowledge each donation accurately
• Effectively separate incoming donations by category (e.g., glass, wares, shoes) in a safe and organized manner according to company standards when unloading trucks
• Remove salvage material and garbage from salable goods
• Evaluate and determine product value
• Prepare salable goods for the retail store
• Maintain production tallies and meet all production goals
• Maintain adequate merchandise in the retail store
• Identify goods for special sales and Edgewater Village store
• Process and remove unsold items as appropriate
• Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on the sales floor
• Place garments, housewares, etc. on proper floor racks and shelves and restock as necessary

Point of Sale

• Provide exceptional customer service
• Ensure all merchandise is accurately priced and sold
• Take appropriate measures to safeguard funds and merchandise
• Participate fully in current promotions, such as sales and round-up
• Collect and enter customer information in the POS system
• Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions

Sales Floor

• Merchandise and stock the sales floor
• Merchandise, restock, and provide general floor maintenance where needed
• Stock the sales floor with merchandise from the backroom

Team Goodwill

• Promote a culture that embraces growth and development to meet the needs of the team
• Adhere to and demonstrate the core values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE) at all times
• Support your team
• Contribute to team effort by accomplishing related results as needed

Safety and Security Compliance

• Comply with all health, safety, and fire standards and all local, state, and federal regulations
• Follow all policies, procedures, and directives of Goodwill Industries assuring the safety of personnel or property
• Properly wear and maintain all required Personal Protective Equipment (PPE)
• Push or pull containers weighing up to 30-40 lbs. or up to 100 lbs. utilizing a team lift
• Safeguard company property, including donated goods
• Report any incident of theft, fraud, waste, or unauthorized possession of company property
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents
• Maintain a clean and organized work environment
• Ensure a clean and empty workstation at the end of the shift
• Dispose of trash and damaged merchandise
• Break down cardboard boxes and recycle them
• Keep aisles free from debris in the production and sales floor area

Additional Information

• Assist customers with general information
• Perform other related duties as assigned
• Specific goals and expectations will be provided by management
• Requires punctual and regular attendance; time away from work is approved and taken in accordance with established policies

Requirements

• Must be at least 18 years of age or older
• Must be able to work flexible schedules, including weekends and holidays
• High School Diploma or Equivalent is preferred
• Must be able to interact cordially with a diverse group of individuals
• Able to communicate and understand instructions, both verbal and written, in English
• Able to market Goodwill and explain the mission to the general public
• Able to meet production goals
• Able to lift and carry objects weighing 50 lbs or up to 100 lbs utilizing a team lift
• Able to engage in prolonged standing and walking
• Able to perform frequent bending, stooping, and stretching

Skills

• Vision (Near, Distance, Depth Perception)
• Sense of Sound (Ability to hear conversations)
• Sense of Touch