Store Associate

Reviewed: 05/2022 • Department: Retail • Reports To: Assistant Manager • Status: Non-exempt

About the role

Working for Goodwill of South Mississippi is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too! Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact with and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard-free work area. They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

Responsibilities

• Collaborates with customers to understand and deliver customers’ needs & expectations.
• Communicate Goodwill’s Mission and Focus.
• Provide exceptional customer service throughout the store.
• Build and maintain internal and external customer satisfaction.
• Assist customers with merchandise selection, including suggestion selling.
• Proactively acknowledge, greet and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Ask the donor if they would like a receipt and provide a donation receipt when requested.
• Collect donor information and enter into the system for tracking.
• Provide a positive experience to our donors, even when turning down donations that are not accepted.
• Implements strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilize the donation tracking system to acknowledge each donation accurately.
• Effectively separate incoming donations by category (i.e., glass, wares, shoes, etc.) in a safe and organized manner according to company standards when unloading trucks.
• Remove salvage material and garbage from salable goods.
• Evaluate and determine product value.
• Prepare salable goods for the retail store.
• Maintain production tallies and meet all production goals.
• Maintain adequate merchandise in the retail store.
• Identify goods for special sales and Edgewater Village store.
• Process and remove unsold items as appropriate.
• Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on