Store Associate

Working for Goodwill of South Mississippi is more than just working for a non-profit. Beyond being part of an organization that offers free job training and education to the community, you'll find working for us has its benefits for you too.

Benefits

• Comprehensive health plan (medical, dental, and prescriptions)
• Dental and life insurance
• Available supplemental life, accident, illness, and disability coverage
• 403(b) Retirement Savings program
• Paid time off
• Employee discounts for all retail team members

About the role

Under the supervision of the Store Manager and/or Assistant Manager, responsible for delivering exceptional customer service, processing transactions and merchandising, and stocking the sales floor. Interact with and assist customers with merchandise selection, suggestion selling, and cashiering in a courteous and professional manner. Responsible for the daily processing of store donations, and moving product from the backroom to the sales floor, while maintaining a hazard-free work area. They sort salable from salvage material and prepare merchandise for sale, sustaining production plant and retail operations. Must exemplify a culture of PRIDE (Passion, Respect, Integrity, Dedication, and Excellence) at all times.

Responsibilities

• Customer & Community
  • Collaborates with customers to understand and deliver customers’ needs & expectations.
  • Communicate Goodwill’s Mission and Focus.
  • Provide exceptional customer service throughout the store.
  • Build and maintain internal and external customer satisfaction.
  • Assist customers with merchandise selection, including suggestion selling.
  • Proactively acknowledge, greet and help customers in any area of the store.
  • Inform guests of the best deals of the day, the color of the week, etc.
  • Assist driver with loading and unloading trucks of donated goods.
  • Assist donors with unloading donations and loading sold goods.
  • Ask the donor if they would like a receipt and provide a donation receipt when requested.
  • Collect donor information and enter into the system for tracking.
  • Provide a positive experience to our donors, even when turning down donations that are not accepted.
• Operational Excellence
  • Implement strategies to maximize profit by processing donations and merchandising the sales floor.
  • Utilize the donation tracking system to acknowledge each donation accurately.
  • Effectively separate incoming donations by category (i.e., glass, wares, shoes, etc.) in a safe and organized manner according to company standards when unloading trucks.
  • Remove salvage material and garbage from salable goods.
  • Evaluate and determine product value.
  • Prepare salable goods for the retail store.
  • Maintain production tallies and meet all production goals.
  • Maintain adequate merchandise in the retail store.
  • Identify goods for special sales and Edgewater Village store.
  • Process and remove unsold items as appropriate.
  • Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on the sales floor.
  • Place garments, housewares, etc. on proper floor racks and shelves and restock as necessary.
• Point of Sale
  • Implement strategies to maximize profit by processing transactions.
  • Provide exceptional customer service.
  • Ensure all merchandise is accurately priced and sold.
  • Take appropriate measures to safeguard funds and merchandise.
  • Participate fully in current promotions, such as sales and round-up.
  • Collect and enter customer information in the POS system.
  • Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions.
• Sales Floor
  • Merchandize and stock the sales floor.
  • Merchandise the sales floor.
  • Merchandise, restock, and provide general floor maintenance where needed.
  • Stock the sales floor with merchandise from the backroom.
• Team Goodwill
  • Promote a culture that embraces growth & development to meet the needs of our team.
  • Adhere to and demonstrate the core values of Passion, Respect, Integrity, Dedication, and Excellence (PRIDE) at all times.
  • Support your team.
  • Contribute to team effort by accomplishing related results as needed.
• Safety and Security Compliance
  • Comply with all health, safety, and fire standards and all local, state, and federal regulations.
  • Follow all policies, procedures, and directives of Goodwill Industries assuring the safety of personnel or property.
  • Properly wear and maintain all required Personal Protective Equipment (PPE).
  • Push or pull containers weighing up to 30-40 lbs. or up to 100 lbs. utilizing a team lift.
  • Safeguard company property, including donated goods.
  • Report any incident of theft, fraud, waste, or unauthorized possession of company property.
  • Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
  • Always maintain a clean and organized work environment.
  • Ensure a clean and empty workstation at the end of the shift.
  • Dispose of trash and damaged merchandise.
  • Break down cardboard boxes and recycle them.
  • Keep aisles free from debris in the production and sales floor area.
• Additional Information
  • Assist customers with general information.
  • Perform other related duties as assigned.
  • Specific goals and expectations will be provided by management.
  • Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.

Requirements

• Must be at least 18 years of age or older.
• Must be able to work flexible schedules, including weekends and holidays.
• High School Diploma or Equivalent is preferred.
• Must be able to interact cordially with a diverse group of individuals.
• Able to communicate and understand instructions, both verbal and written, in English.
• Able to market Goodwill and explain the mission to the general public.
• Able to meet production goals.
• Able to lift and carry objects weighing 50 lbs or up to 100 lbs utilizing a team lift.
• Able to engage in prolonged standing and walking.
• Able to perform frequent bending, stooping and stretching.

Skills

• Vision (Near, Distance, Depth Perception)
• Sense of Sound (Ability to hear conversations)
• Sense of Touch